Technical Support Specialist with German

Acronis; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A global technology leader is seeking a Technical Support Specialist in Milan, Italy. The role involves providing excellent customer service by managing support tickets and ensuring clear communication with customers. Candidates must be fluent in German and English, possess strong analytical skills, and ideally have prior experience in technical support. This position offers a unique opportunity to join a rapidly growing company committed to cyber protection.

Competenze

• Fluent in both German and English, with strong communication skills.
• Ability to analyze and effectively convey technical information.
• Exceptional customer service skills and prior call center experience preferred.

Mansioni

• Provide timely and accurate status updates to customers.
• Track customer issues via a ticketing system for quick resolution.
• Ensure accurate documentation of communications and files related to customer cases.
• Educate customers on procedural guidelines for technical solutions.

Conoscenze

Fluent German

Fluent English

Analytical skills

Customer service

Descrizione del lavoro

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid growth and expansion and are looking for a Technical Support Specialist to join us in creating a #CyberFit future and protecting the digital world!

WHAT YOU'LL DO

1. Provide timely & accurate status updates to customers and relevant internal stakeholders.
2. Track customer issues using a ticketing system to ensure quick resolution, proper follow-up, and documentation.
3. Ensure all relevant communication, documents, and files related to the case are accurately recorded in the support system.
4. Advise and educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.

WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)

• Fluent German and English (both oral and written, Upper Intermediate as minimum).
• Ability to analyze technical issues.
• Ability to convey technical information effectively.
• Excellent analytical skills.
• Exceptional customer service approach.
• Prior call center experience in a customer/technical support setting (considered a plus).

WHO WE ARE

Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Our solutions are trusted by more than 5.5 million home users and 500,000 companies, including top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.

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