Technical Support Specialist w / WordPress (1y contract | Remote)

Welcomeos; Monza; Remoto; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

Welcomeos is looking for a Technical Support Engineer to join their team. The role involves troubleshooting, collaborating with product teams, and providing training. Ideal candidates should have experience in technical support, proficiency in English and Italian, and strong web development knowledge. Remote work is fully supported with various benefits including travel allowance and a learning budget.

Servizi

Remote Work

Travel Allowance

Company Retreats

Learning Budget

English Classes

Work Equipment Allowance

Collaborative Environment

Competenze

• At least 1 year of experience in a similar IT role.
• Proficiency in English and Italian is required.
• Ability to draft technical documentation.

Mansioni

• Researching and resolving issues with products.
• Providing solutions to customers on software-related questions.
• Collaborating on new product features.

Conoscenze

Troubleshooting

Web Development

Technical Documentation

Team Spirit

Strumenti

Google Tag Manager

DevTools

HTML

CSS

Descrizione del lavoro

iubenda is a legal-tech scale-up founded in 2011, now trusted by over 110K clients in the EU, the US, and 100+ more countries. We are leaders in our industry and operate on a global scale, developing and releasing innovative tech solutions.

Our mission is to provide our clients with everything their business needs to be compliant with legal, local, and regional requirements, so they can focus on their core product. Recently, we have undertaken a new thrilling adventure by joining forces with team.blue, a worldwide leader in digital enablement. If you're excited to work at a company in a scaling-up environment providing SaaS solutions to approximately 1 million users—and, equally important, to join a team of friendly people with a culture based on continuous learning, transparency, and collaboration—then you're looking at the right place!

Your mission

We're looking for an enthusiastic Technical Support Engineer to join our team and take full responsibility for:

• Researching, troubleshooting, and resolving issues with our solutions;
• Proposing solutions to our customers on software-related questions regarding our products;
• Testing new features through Google Tag Manager and WordPress or Shopify;
• Collaborating with the product and development team on new product features;
• Providing technical training to the Customer Support team on our products and integrations.

Requirements

• At least 1 year of experience as a Technical Support Engineer or in a similar position in an IT department;
• Full professional proficiency in English and Italian;
• Sound knowledge of WordPress plugins, themes, and debugging procedures;
• Experience with Google Tag Manager;
• Sound knowledge of web development tools (DevTools or Inspect Element);
• Ability to reproduce problems and customer scenarios, and troubleshoot technical issues;
• Basic knowledge of web development through HTML / CSS;
• Able to draft internal technical documentation;
• Exceptional soft skills and team spirit.

Added values

• Basic knowledge of frontend (e.g., JavaScript, React or AngularJS) or backend programming languages (e.g., PHP or RoR);
• Familiarity with software products in general, and how the web works.

Location

At iubenda, we believe in full-remote work. You will be completely free and entitled to work from wherever you prefer in the world. If you prefer to work from an office, we have locations in Italy (Milan and Bologna) and Germany (Berlin and Hamburg), offering a hybrid work model.

Benefits

• REMOTE WORK - You can work 100% remotely or from our offices in Italy and Germany. We are fully structured to onboard remote employees.
• TRAVEL ALLOWANCE - We provide a budget for you to visit and spend time with your teammates across the globe.
• COMPANY RETREATS AND GATHERINGS - Annual team-building events in destinations like Venice, Sicily, and the Dolomites.
• LEARNING BUDGET - Support for certifications, courses, and books for your professional growth.
• ENGLISH CLASSES - Weekly online classes at various levels.
• WORK EQUIPMENT - An allowance to equip your workspace.
• COLLABORATIVE ENVIRONMENT - Join a talented, multicultural team with a strong team spirit.

Please send your CV in English.

Learn more about iubenda at:

iubenda.com | LinkedIn | Facebook | Twitter

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