Technical Support Specialist w / WordPress (1y contract | Remote)

Welcomeos; Como; Remoto; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading tech scale-up is seeking a Technical Support Engineer to join their innovative team. The ideal candidate will troubleshoot and resolve technical issues, assist customers with solutions, and work closely with product development. This role offers flexibility to work remotely or from offices in Italy and Germany, along with benefits like a learning budget and travel allowances.

Servizi

Remote work flexibility

Learning budget for certifications

Collaborative work environment

Annual company retreats

Travel allowance for visiting colleagues

Competenze

• At least 1 year of experience as a Technical Support Engineer.
• Full professional proficiency in English and Italian.
• Knowledge of WordPress plugins and debugging.

Mansioni

• Research, troubleshoot, and resolve issues with solutions.
• Propose software-related solutions to customers.
• Collaborate with product and development teams.

Conoscenze

Troubleshooting

Technical documentation

Communication

Team spirit

Formazione

Bachelor's degree in IT or relevant field

Strumenti

Google Tag Manager

WordPress

HTML/CSS

JavaScript

PHP

Descrizione del lavoro

iubenda is a legal-tech scale-up founded in 2011, trusted by over 110K clients across the EU, US, and more than 100 other countries. We are industry leaders operating globally, developing innovative tech solutions.

Our mission is to provide our clients with everything they need to stay compliant with legal, local, and regional requirements, allowing them to focus on their core products. Recently, we joined forces with team.blue, a worldwide leader in digital enablement. If you're eager to work in a scaling SaaS environment serving around 1 million users, and want to join a friendly team culture based on learning, transparency, and collaboration, then you are in the right place!

Your mission

We are seeking an enthusiastic Technical Support Engineer to:

• Research, troubleshoot, and resolve issues with our solutions;
• Propose software-related solutions to our customers regarding our products;
• Test new features using Google Tag Manager, WordPress, or Shopify;
• Collaborate with the product and development teams on new features;
• Provide technical training to the Customer Support team on our products and integrations.

Requirements

• At least 1 year of experience as a Technical Support Engineer or similar role in IT;
• Full professional proficiency in English and Italian;
• Knowledge of WordPress plugins, themes, and debugging;
• Experience with Google Tag Manager;
• Understanding of web development tools (DevTools, Inspect Element);
• Ability to reproduce problems and troubleshoot;
• Basic knowledge of HTML/CSS;
• Ability to draft internal technical documentation;
• Excellent soft skills and team spirit.

Added values

• Basic knowledge of frontend (JavaScript, React, AngularJS) or backend programming languages (PHP, Ruby on Rails);
• Familiarity with software products and web functionalities.

Location

We support full remote work. You can work from anywhere in the world, or choose to work from our offices in Milan, Bologna, Berlin, or Hamburg for a hybrid setup.

Benefits

• Remote work flexibility or office options in Italy and Germany;
• Travel allowance for visiting colleagues;
• Annual company retreats in destinations like Venice, Sicily, and the Dolomites;
• Learning budget for certifications, courses, and books;
• Weekly online English classes at various levels;
• Work equipment allowance;
• Collaborative, multicultural work environment with a vibrant team spirit.

Please send your CV in English. For more about iubenda, visit our website or check us out on LinkedIn, Facebook, and Twitter.

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