Technical Support Specialist-Part Time

Alzheimer's Community Care; Varco Darsena Toscana; Remoto; EUR 50.000 - 70.000; Part-time

Descrizione del lavoro

A healthcare organization in Italy seeks a Technical Support Specialist to ensure proper computer operations. Responsibilities include supporting end users, troubleshooting hardware/software, and maintaining system security. Candidates should have a high school diploma or GED, with at least 2 years of related experience. Proficiency in Microsoft products and strong communication skills are essential. Competitive benefits are offered.

Servizi

401(k) with matching

Dental insurance

Employee assistance program

Health insurance and savings account

Life insurance

Paid time off

Vision insurance

Competenze

• High School diploma or GED required; Bachelor’s degree in Computer Science or IT preferred.
• Minimum of 2 years’ experience in a related role, with helpdesk/support experience preferred.
• Proficiency in Microsoft products (Azure, Office 365, SharePoint), operating systems, troubleshooting, and maintenance required.
• Strong analytical, organizational, and communication skills are essential.

Mansioni

• Proactively monitor and support end user hardware and software needs in a timely manner.
• Prioritize workload to address critical issues first.
• Install, upgrade, and configure hardware and software.
• Assist in testing new hardware and software prior to deployment.
• Configure, monitor, and maintain mobile security and virus protection software.

Descrizione del lavoro

Position : Technical Support Specialist - Part Time

Location : West Palm Beach, FL

Job Id : IT 7.25.2025

Openings : 1

Position Overview :

The Technical Support Specialist ensures proper computer operations so end users can accomplish organizational tasks effectively and efficiently. Responsibilities include receiving, prioritizing, documenting, and resolving end user help requests, often involving diagnostics, help request tracking tools, and hands-on desktop support.

Key Responsibilities :

• Proactively monitor and support end user hardware and software needs in a timely manner.
• Prioritize workload to address critical issues first.
• Install, upgrade, and configure hardware and software.
• Assist in testing new hardware and software prior to deployment.
• Configure, monitor, and maintain mobile security and virus protection software.
• Maintain hardware and software inventories.
• Install, configure, and troubleshoot content management systems.
• Manage web environment, including maintenance, security, testing, and content updates.
• Support VOIP phone systems, cellphones, and printers as backup.
• Create and maintain user documentation for help desk support.
• Ensure equipment remains operational, calling for repairs as needed.
• Maintain confidentiality of organizational information.
• Participate in ongoing education and professional development.
• Ensure compliance with HIPAA, licensing, and other regulatory requirements.
• Contribute to disaster preparedness and data security plans.

Qualifications :

High School diploma or GED required; Bachelor’s degree in Computer Science or IT preferred. Minimum of 2 years’ experience in a related role, with helpdesk / support experience preferred. Proficiency in Microsoft products (Azure, Office 365, SharePoint), operating systems, troubleshooting, and maintenance required. Strong analytical, organizational, and communication skills are essential.

Skills :

Proficiency in microcomputer operations, networking, and application support.

Strong communication skills, including phone support.

Effective time management and organizational skills.

Benefits :

401(k) with matching

Dental insurance

Employee assistance program

Health insurance and savings account

Life insurance

Paid time off

Vision insurance

Join our team and make a meaningful impact on the lives of those affected by Alzheimer’s disease and other dementia-related conditions.

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