Technical Support Specialist - Installation & Licensing

Gigmo Solutions; Italia; In loco; EUR 20.000 - 30.000; Part-time

Descrizione del lavoro

Un'azienda innovativa nel settore dell'assistenza tecnica cerca un Technical Support Specialist part-time per fornire supporto nell'installazione e nella gestione delle licenze. Questa posizione remota richiede un forte orientamento al cliente, abilità nella risoluzione dei problemi e familiarità con Windows, macOS e Linux. Un buon candidato avrà esperienza con strumenti di distribuzione e capacità di comunicazione eccellenti. Se siete pronti a dare il massimo per aiutare i clienti e a lavorare in un ambiente collaborativo, inviate la vostra candidatura oggi stesso!

Competenze

• Esperienza nel supporto tecnico o nei ruoli di helpdesk IT.
• Competenze nella risoluzione dei problemi OS, in particolare per l'installazione (Windows, macOS e Linux).
• Esperienza pratica con strumenti di distribuzione come SCCM e simili.

Mansioni

• Fornire supporto ai clienti per problemi di installazione e licenze.
• Documentare accuratamente le interazioni con i clienti nel sistema di ticketing.
• Collaborare con team interni per risolvere problemi complessi.

Conoscenze

Troubleshooting OS

Communication skills

Customer-first mindset

Formazione

Laurea o superiore

Strumenti

SCCM

Microsoft Endpoint Manager

Salesforce

Descrizione del lavoro

Technical Support Specialist - Installation & Licensing

Technical Support Specialist - Installation & Licensing

Job Title: Technical Support Specialist - Installation & Licensing

Location: Remote

Job Type: Part-Time

Language : Spanish/French/Italian/German

Job Summary:

We are seeking a skilled and customer-focused Technical Support Specialist to assist users with installation and licensing issues via chat, email, remote support and phone. The ideal candidate will have strong troubleshooting skills across Windows, macOS, and basic Linux environments, and be familiar with deployment tools and identity management systems.



Key Responsibilities:

Provide real-time support to customers via chat, email, remote support and phone for installation and licensing issues.

Troubleshoot OS-related problems on Windows, macOS, and basic Linux systems.

Assist with software deployments using tools like SCCM, Microsoft Endpoint Manager, or similar.

Guide users through SSO configurations and troubleshoot identity provider-related issues (e.g., Okta, Azure AD).

Document issues, resolutions, and customer interactions accurately in the ticketing system.

Collaborate with internal teams to escalate and resolve complex issues.

Should be proactive in identifying patterns to report to the internal team

Required Skills & Qualifications:

Experience in technical support or IT helpdesk roles involving remote support.

Proficiency in OS troubleshooting especially in installation troubleshooting (Windows, macOS, and basic Linux).

Should be able to read installation logs and find logs wherever available

Hands-on experience with deployment tools such as SCCM, Endpoint Manager, or similar.

Understanding of SSO, identity providers, and authentication protocols.

Strong communication skills and a customer-first mindset.

Ability to work independently and manage multiple tasks efficiently.

System Requirements (for remote work):

Minimum 16 GB RAM.

Stable internet connection with at least 50 Mbps upload/download speed.

Windows 10 or higher preferred.

Preferred Qualifications:

Graduate and above

Experience with remote desktop tools and CRM (Salesforce is preferred)

• Tipo di impiego

  Part-time

• Funzione lavorativa

  Altro

IMPIEGATO/A UFFICIO ASSISTENZA SETTORE TERMOTECNICO - RAVENNA – RIF. FW-UU

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