Technical Support Specialist - Capital Markets

JR Italy; Monza; Ibrido; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

Join a forward-thinking multinational company as a Technical Support Specialist in the dynamic Capital Markets sector. This role offers a unique opportunity to manage customer technical support requests, perform installations, and interact with clients to gather requirements. You will thrive in a hybrid work environment, collaborating with skilled professionals while contributing to the continuous improvement of service levels. With a focus on financial markets and cutting-edge software solutions, this position promises growth and development in a stimulating atmosphere. If you have a passion for technology and problem-solving, this is the perfect opportunity for you.

Servizi

Training Opportunities

Dynamic Work Environment

Collaborative Team Culture

Competenze

• 3+ years in technical support, preferably in Fintech.
• Proficient in Linux, SQL, and Python programming.

Mansioni

• Manage customer technical support requests via ticketing tools.
• Perform installation, configuration, and testing activities.

Conoscenze

Technical Support

Linux

SQL

Python

Communication Skills

Analytical Skills

Problem-Solving

Formazione

Diploma or Degree in Computer Science

Strumenti

SQL Developer

VI Tools

Descrizione del lavoro

Technical Support Specialist - Capital Markets, Monza-Brianza

Monza-Brianza, Italy

TAS SpA, a multinational company specializing in software solutions for electronic payments, financial markets, and systems for the Extended Enterprise, is seeking a Technical Support Specialist for its Milan office. The role is within the Capital Markets business line, which focuses on developing products to support activities in national and international financial markets.

Responsibilities

• Manage customer technical support requests via ticketing tools.
• Perform installation, configuration, and testing activities, verifying application logs and databases.
• Interact with assigned clients to gather and analyze requirements related to product evolutions.
• Prepare reports related to ticket management and production issues.
• Contribute to continuous improvement of service levels.

Qualifications

• At least 3 years of experience in similar roles, preferably in Fintech companies.
• Knowledge of Linux operating system: shell commands and scripting.
• Knowledge of relational databases, particularly Oracle: SQL queries and PL/SQL.
• Experience with SQL Developer and VI tools.
• Good command of English.
• Functional knowledge of financial markets.
• Proficiency in Python programming language.

Skills and Attitudes

• Excellent communication, listening, and negotiation skills.
• Analytical skills, troubleshooting ability, accuracy, and reliability.
• Proactivity, problem-solving skills, and goal orientation.

We offer training and the opportunity to join a rapidly expanding multinational company, in a dynamic and stimulating environment. You will have the chance to work in teams and collaborate with professionals at all levels.

Education: Diploma or Degree in Computer Science or equivalent.

Work location: Milan (hybrid mode).

Contract and salary: To be discussed during the interview.

This announcement is open to people of all genders, ages, and ethnicities, in accordance with laws 903/77 and 125/91, and legislative decrees 215/03 and 216/03.

For more information, please review our privacy policy at https://www.tasgroup.it/informativa-privacy-recruiting.