Technical Support Specialist

beBeeTechnicalSupport; Rubiera; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company in technical support is seeking a motivated Technical Support Specialist to assist clients with product training and technical issues. Candidates should have a diploma or degree in electronics or mechatronics, with fluency in English and experience in electromechanical products. Your role will involve direct communication with customers and the sales team, supporting product knowledge and customer satisfaction.

Competenze

• Technical education in electronics or mechatronics is essential.
• Fluent English required, knowledge of an additional language is a plus.
• Previous experience in technical assistance for electromechanical products.

Mansioni

• Provide technical support via a ticketing system.
• Maintain communication with the sales department for solutions.
• Conduct training on product features and applications.
• Assist in organizing company events and trade shows.

Conoscenze

Technical Support

Fluency in English

Knowledge of Electrical Circuits

Knowledge of Hydraulics

Knowledge of Conductive Materials

Formazione

Diploma or Degree in Electronics or Mechatronics

Descrizione del lavoro

Job Title : Technical Support Specialist

We are seeking an experienced and highly motivated individual to provide technical assistance, product training, and strategic consulting for new product development and solving customer problems.

The successful candidate will be responsible for :

• Providing technical support according to different areas of expertise through a ticketing system;
• Maintaining constant communication with the sales department to find solutions;
• Performing training activities by presenting products to customers and explaining their technical characteristics, operation, and applications;
• Collaborating in organizing company and trade show events and providing technical support to the sales department.

To be successful in this role, you will need :

• A technical education (diploma or degree in electronics or mechatronics);
• Fluent English proficiency and knowledge of a second foreign language; and
• Previous experience providing technical assistance for electromechanical products and knowledge of electrical circuits, hydraulics, and conductive materials.