Technical Support Specialist

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We are a team of dedicated and passionate people providing fulfillment services to our customers. At Mailship, we design and deliver comprehensive solutions to support our clients' businesses.

What will be your routine?

• Support and troubleshooting: When your colleagues run into a problem they cannot solve, you will be their saviour! For more complex problems, our developers will be on hand to help.
• Communication: You will work with customer support in English and warehouse staff in our Italian warehouse.
• Admin Support: You will be responsible for managing and administering various systems and accounts, assigning access and setting permissions.
• Process improvement: You will look for ways to enhance our operations.
• Learn and grow: You have a desire to develop our system and want to learn.

What skills and experience should you have?

• Some basic IT support or warehouse systems experience is a good start - and if you don't, you'll learn quickly!
• You're not afraid to solve problems under pressure and enjoy finding out what went wrong (and how to fix it).
• A good command of English - you'll need it to work with internal systems and communicate with colleagues.
• You can explain things in simple terms.

Why Mailship?

• We are a company with great potential and friendly colleagues—you definitely won’t be bored here.
• Training and further professional development.
• On-site work maximum 1 day home office per week (please check commuting to address Via Sandro Pertini, 3, 20074 Carpiano).
• 5 weeks of vacation.
• Work in our application systems—we have our own development and we’re doing great!

If you're not looking for a corporate setting but a cool company with a startup vibe, Mailship is the right place for you!