Technical Support (Italian Speaking)

Novogene Europe; Rimini; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Novogene Europe seeks a Technical Support Associate focused on enhancing customer satisfaction and business growth through robust support in the Southern Europe region. This remote role emphasizes collaboration within teams and leveraging NGS expertise, requiring a strong background in molecular biology or genetics.

Competenze

• PhD or M.S in molecular biology, genetics or related fields is essential.
• Experience in high-throughput sequencing preferred.
• Excellent English communication and native/business level proficiency in Italian required.

Mansioni

• Communicate with sales teams to promote business opportunities.
• Provide timely solutions to customer pre-sales problems.
• Support analysis of potential customer groups and market requirements.

Conoscenze

Communication

Teamwork

Multitasking

Proactivity

Formazione

PhD or M.S in molecular biology, genetics, or related majors

Descrizione del lavoro

About the job: Novogene is a leading global provider of genomic services and solutions. Leveraging the latest next-generation sequencing (NGS), bioinformatics expertise, and the largest sequencing capacity in the world, Novogene provides unsurpassed data quality and fast turnaround time to all our customers.

We are currently recruiting for a Technical Support Associate for the Southern Europe region. This role is highly collaborative and requires drive, organisation, and an excellent NGS background. You will work closely with different business sectors and deliver technical support activities to achieve customer satisfaction and business growth.

You are expected to work within the internal TS team and must be based in Italy.

Location: Remote

Job descriptions:

1. Responsible for communicating with sales teams to promote the transformation of business opportunities, completing quarterly and annual payment collection and settlement targets.
2. Responsible for timely communication with customers to solve pre-sales problems and providing customers with solutions when necessary.
3. Support the analysis of regional potential customer groups and collect relevant customer information.
4. Support dynamic research and analysis on market requirements, product competitiveness, and the latest industrial science and technologies.
5. Business travel when required to support client meetings and company events.
6. Support other business requirements when needed.

Your skills and experience:

• PhD or M.S in molecular biology, genetics, or related majors.
• Experience in high-throughput sequencing is preferred.
• Outstanding listening, verbal, and written English communication skills.
• Proactive with a pioneering spirit.
• Ability to multitask and work under pressure.
• Good communication and teamwork skills.
• Native or business level Italian speaking.

Novogene is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We are committed to ensuring all qualified applicants receive consideration for employment without regard to race, colour, religion or belief, sex, sexual orientation, gender identity, national origin, disability, or any other legally protected characteristics.

All employment decisions at Novogene are based on business requirements and skill sets. We are committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental conditions.

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