Technical Support (Italian Speaking)

Novogene Europe; Plasencia; Remoto; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading global provider of genomic services is seeking a Technical Support associate for the Southern Europe region. This remote role requires a PhD or M.S. in molecular biology or genetics, and offers the chance to collaborate closely with sales teams and customers to achieve business growth and customer satisfaction.

Competenze

• PhD or M.S. in molecular biology, genetics, or related fields.
• Excellent communication skills in English and native or business-level proficiency in Italian.
• Proactive attitude with a pioneering spirit.

Mansioni

• Communicate with sales teams to promote business opportunities.
• Maintain timely communication with customers to resolve issues.
• Support market research and analysis on market requirements.

Conoscenze

Communication

Teamwork

Multitasking

Formazione

PhD or M.S. in molecular biology, genetics, or related fields

Descrizione del lavoro

Novogene is a leading global provider of genomic services and solutions. Leveraging the latest next-generation sequencing (NGS), bioinformatics expertise, and the largest sequencing capacity in the world, Novogene provides unsurpassed data quality and fast turnaround times to all our customers.

We are currently recruiting for a Technical Support (associate level) for the Southern Europe region. This role is highly collaborative and requires drive, organisation, and an excellent NGS background. You will work closely with different business sectors and deliver technical support activities to achieve customer satisfaction and business growth. The successful candidate must be based in Italy.

Location : Remote

• Communicate with sales teams to promote business opportunities, and complete quarterly and annual payment collection and settlement targets.
• Maintain timely communication with customers to resolve pre-sales issues and provide solutions when necessary.
• Assist in analyzing regional potential customer groups and collect relevant customer information.
• Support market research and analysis on market requirements, product competitiveness, and the latest industrial science and technologies.
• Travel as required to support client meetings and company events.
• Support other business needs as they arise.

Your skills and experience :

• PhD or M.S. in molecular biology, genetics, or related fields. Experience in high-throughput sequencing is preferred.
• Excellent listening, verbal, and written communication skills in English.
• Proactive attitude with a pioneering spirit. Ability to multitask and work under pressure.
• Strong communication and teamwork skills.
• Native or business-level proficiency in Italian.

Novogene is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We are committed to ensuring all qualified applicants receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, or any other legally protected characteristic.

All employment decisions are based on business needs and the skills of applicants. We are dedicated to providing an inclusive and accessible recruiting process for candidates with disabilities or other physical or mental conditions.

Our privacy policy :