Technical Support (Italian Speaking)

Novogene Europe; Pistoia; Remoto; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading genomic services provider is seeking a Technical Support Associate for the Southern Europe region. The role involves providing technical support, collaborating with sales teams, and analyzing market requirements. Candidates should have a strong background in molecular biology or genetics, excellent communication skills, and proficiency in English and Italian.

Competenze

• PhD or M.S. in relevant fields is required.
• Experience in high-throughput sequencing preferred.
• Native or business-level proficiency in Italian.

Mansioni

• Communicate with sales teams and customers for support.
• Analyze customer groups and market needs.
• Support business needs and travel for meetings.

Conoscenze

Communication

Multitasking

Teamwork

Problem Solving

Formazione

PhD or M.S. in molecular biology, genetics, or related fields

Descrizione del lavoro

About the job: Novogene is a leading global provider of genomic services and solutions. Leveraging the latest next-generation sequencing (NGS), bioinformatics expertise, and the largest sequencing capacity in the world, Novogene provides unsurpassed data quality and fast turnaround times to all our customers.

We are currently recruiting for a Technical Support Associate for the Southern Europe region. This role is highly collaborative and requires drive, organization, and excellent NGS background. You will work closely with different business sectors and deliver technical support activities to achieve customer satisfaction and business growth.

You are expected to work within the internal TS team and must be based in Italy.

Location: Remote

Job description:

1. Communicate with sales teams to promote business opportunities, and complete quarterly and annual payment collection and settlement targets.
2. Communicate with customers to resolve pre-sales issues and provide solutions when necessary.
3. Analyze regional potential customer groups and collect relevant customer information.
4. Research market requirements, product competitiveness, and the latest industry technologies.
5. Support business travel for client meetings and company events.
6. Support other business needs as required.

Your skills and experience:

1. PhD or M.S. in molecular biology, genetics, or related fields.
2. Experience in high-throughput sequencing is preferred.
3. Outstanding communication skills in English (listening, verbal, written).
4. Proactive with a pioneering spirit.
5. Ability to multitask and work under pressure.
6. Excellent communication and teamwork skills.
7. Native or business-level proficiency in Italian.

Novogene is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We are committed to ensuring all qualified applicants receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, or other protected characteristics.

All employment decisions are based on business needs and applicant skills. We strive to provide an inclusive and accessible recruiting process for candidates with disabilities or other conditions.

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