Technical Support (Italian Speaking)

Novogene Europe; Napoli; Remoto; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Novogene Europe is hiring a Technical Support associate for the Southern Europe region. This role requires a solid background in NGS and a proactive approach towards achieving customer satisfaction. Candidates must hold a PhD or M.S. in relevant fields and be proficient in Italian, with excellent communication skills.

Competenze

• Experience in high-throughput sequencing preferred.
• Native or business-level proficiency in Italian.

Mansioni

• Communicating with sales teams to promote business opportunities.
• Providing timely solutions to customer pre-sales problems.
• Supporting analysis of potential customer groups.

Conoscenze

Outstanding listening skills

Verbal communication

Written communication

Proactive attitude

Teamwork skills

Formazione

PhD or M.S. in molecular biology, genetics, or related fields

Descrizione del lavoro

Novogene is a leading global provider of genomic services and solutions. Leveraging the latest next-generation sequencing (NGS), bioinformatics expertise, and the largest sequencing capacity in the world, Novogene provides unsurpassed data quality and fast turnaround times to all our customers.

We are currently recruiting for a Technical Support (associate level) position for the Southern Europe region. This role is highly collaborative and requires drive, organization, and an excellent NGS background. You will work closely with different business sectors and deliver technical support activities to achieve customer satisfaction and business growth. You are expected to work within the internal TS team and must be based in Italy.

Location : Remote

• Responsible for communicating with sales teams to promote the transformation of business opportunities, completing quarterly and annual payment collection and settlement targets.
• Responsible for timely communication with customers to solve pre-sales problems and providing solutions when necessary.
• Support the analysis of regional potential customer groups and collect relevant customer information.
• Support dynamic research and analysis on market requirements, product competitiveness, and the latest industrial science and technologies.
• Business travel when required to support client meetings and company events.
• Support other business requirements as needed.

Your skills and experience :

• PhD or M.S. in molecular biology, genetics, or related fields. Experience in high-throughput sequencing is preferred.
• Outstanding listening, verbal, and written English communication skills.
• Proactive with a pioneering spirit. Ability to multitask and work under pressure.
• Good communication and teamwork skills.
• Native or business-level proficiency in Italian.

Novogene is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We are committed to ensuring all qualified applicants receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, or any other legally protected characteristic.

All employment decisions at Novogene are based on business requirements and the skills of applicants. We are dedicated to providing an inclusive and accessible recruiting process for candidates with disabilities or other physical or mental conditions.

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