Technical Support (Italian Speaking)

Novogene Europe; L'Aquila; Remoto; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading genomic service provider is seeking a Technical Support associate for the Southern Europe region. The role involves collaborating with sales teams, providing technical support, and conducting market research to ensure customer satisfaction. Ideal candidates will hold a PhD or M.S. in relevant fields with strong communication and teamwork skills. This position is remote and based in Italy.

Competenze

• Experience in high-throughput sequencing preferred.
• Native or business-level proficiency in Italian required.

Mansioni

• Communicate with sales teams to promote business opportunities.
• Analyze regional potential customer groups and collect information.
• Conduct market research on product competitiveness.

Conoscenze

Excellent communication

Teamwork

Proactive

Multitasking

Formazione

PhD or M.S. in molecular biology, genetics, or related fields

Descrizione del lavoro

Novogene is a leading global provider of genomic services and solutions. Leveraging the latest next-generation sequencing (NGS), bioinformatics expertise, and the largest sequencing capacity in the world, Novogene provides unsurpassed data quality and fast turnaround times to all our customers.

We are currently recruiting for a Technical Support (associate level) position for the Southern Europe region. This role is highly collaborative, requiring drive, organization, and an excellent NGS background. You will work closely with different business sectors and deliver technical support activities to achieve customer satisfaction and business growth. The position is based in Italy and is remote.

Responsibilities:

• Communicate with sales teams to promote business opportunities and achieve quarterly and annual payment collection and settlement targets.
• Maintain timely communication with customers to resolve pre-sales issues and provide solutions when necessary.
• Analyze regional potential customer groups and collect relevant customer information.
• Conduct market research on requirements, product competitiveness, and the latest technological developments.
• Travel as needed to support client meetings and company events.
• Support other business requirements as needed.

Your skills and experience:

• PhD or M.S. in molecular biology, genetics, or related fields. Experience in high-throughput sequencing is preferred.
• Excellent listening, verbal, and written English communication skills.
• Proactive with a pioneering spirit; able to multitask and work under pressure.
• Strong communication and teamwork skills.
• Native or business-level proficiency in Italian.

Novogene is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We are committed to ensuring all qualified applicants receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, or other legally protected characteristics.

All employment decisions are based on business needs and applicant skills. We strive to provide an inclusive and accessible recruiting process for candidates with disabilities or other conditions.

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