Technical Support (Italian Speaking)

Novogene Europe; Ferrara; Remoto; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading genomic services provider, Novogene Europe, is seeking a Technical Support Associate for the Southern Europe region. This remote position requires collaboration, a strong background in NGS, and skills in customer communication to drive business and achieve customer satisfaction. Ideal candidates should have a PhD or M.S. in a relevant field and a proactive approach.

Competenze

• PhD or M.S. in molecular biology, genetics, or related fields.
• Experience in high-throughput sequencing is preferred.
• Excellent English communication skills.

Mansioni

• Communicate with sales teams to promote business opportunities.
• Solve pre-sales problems and provide solutions.
• Support market research and analysis on product competitiveness.

Conoscenze

Communication

Teamwork

Multitasking

Proactive attitude

Problem-solving

Formazione

PhD in molecular biology

M.S. in genetics

Descrizione del lavoro

About the job: Novogene is a leading global provider of genomic services and solutions. Leveraging the latest next-generation sequencing (NGS), bioinformatics expertise, and the largest sequencing capacity in the world, Novogene provides unsurpassed data quality and fast turnaround times to all our customers.

We are currently recruiting for a Technical Support Associate for the Southern Europe region. This role is highly collaborative and requires drive, organisation, and an excellent NGS background. You will work closely with different business sectors and deliver technical support activities to achieve customer satisfaction and business growth.

You are expected to work within the internal TS team and must be based in Italy.

Location: Remote

Job descriptions:

1. Communicating with sales teams to promote the transformation of business opportunities, completing quarterly and annual payment collection and settlement targets.
2. Timely communication with customers to solve pre-sales problems and providing solutions when necessary.
3. Supporting the analysis of regional potential customer groups and collecting relevant customer information.
4. Supporting market research and analysis on requirements, product competitiveness, and industry technologies.
5. Supporting business travel when required for client meetings and company events.
6. Supporting other business requirements as needed.

Your skills and experience:

• PhD or M.S. in molecular biology, genetics, or related fields.
• Experience in high-throughput sequencing is preferred.
• Outstanding English communication skills (listening, verbal, written).
• Proactive attitude and pioneering spirit.
• Ability to multitask and work under pressure.
• Good communication skills and teamwork.
• Native or business-level Italian speaking.

Novogene is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We are committed to ensuring all qualified applicants receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or other protected characteristics.

All employment decisions are based on business needs and applicant skills. We strive to provide an inclusive and accessible recruitment process for candidates with disabilities or other conditions.

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