Technical Support (Italian Speaking)

JR Italy; Catania; Remoto; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading genomic services provider seeks a Technical Support professional to join their Southern Europe team. The role includes customer communication, market analysis, and client support to drive satisfaction and business growth. Applicants should possess a PhD/M.S. in molecular biology or genetics and business-level Italian.

Competenze

• Experience in high-throughput sequencing preferred.
• Outstanding English communication skills.
• Native or business level Italian speaking.

Mansioni

• Communicate with sales teams to promote business opportunities.
• Timely customer communication to solve pre-sales problems.
• Support analysis of regional potential customer groups.

Conoscenze

Communication

Teamwork

Multitasking

Formazione

PhD/M.S in molecular biology, genetics, and related majors

Descrizione del lavoro

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Technical Support (Italian Speaking), Catania

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Other

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EU work permit required:

Yes

Job Reference:

7040189011532447744337122

Job Views:

2

Posted:

28.06.2025

Expiry Date:

12.08.2025

Job Description:

About the job

Novogene is a leading global provider of genomic services and solutions. Leveraging the latest next-generation sequencing (NGS), bioinformatics expertise, and the largest sequencing capacity in the world, Novogene provides unsurpassed data quality and fast turnaround time to all our customers.

We are currently recruiting for a Technical Support (associate level) for the Southern Europe region. This role is highly collaborative and requires drive, organisation, and excellent NGS background. You will work closely with different business sectors and deliver technical support activities to achieve customer satisfaction and business growth. You are expected to work within the internal TS team and must be based in Italy.

Location: Remote

Job descriptions:

• Responsible for communicating with sales teams to promote the transformation of business opportunities, completing quarterly and annual payment collection and settlement targets.
• Responsible for timely communication with customers to solve pre-sales problems and providing customers with solutions when necessary.
• Support the analysis of regional potential customer groups and collect relevant customer information.
• Support dynamic research and analysis on market requirements, product competitiveness, and the latest industrial science and technologies.
• Business travel when required to support client meetings and company events
• Support other business requirements when needed.

Your skills and experience:

• PhD/M.S in molecular biology, genetics, and related majors. Experience in high-throughput sequencing is preferred;
• Outstanding listening, verbal, and written English communication skills.
• Be proactive. Have pioneering spirit. Ability to multitask and work under pressure.
• Good at communication and teamwork.
• Native or business level Italian speaking.

Novogene is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. Novogene is committed to ensuring all qualified applicants will receive consideration for employment without regard to race, colour, religion or belief, sex, sexual orientation, gender identity, national origin, disability, or any other legally-protected characteristics.

All employment decisions at Novogene are based on business requirements and skill sets of applicants. The company is committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental conditions.

Our privacy policy:

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