Technical Support (Italian Speaking)

Novogene Europe; Cagliari; Remoto; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Novogene Europe is seeking a Technical Support associate for the Southern Europe region. This remote role involves collaboration with sales teams, customer communication, and support for business activities, making it ideal for candidates with a strong NGS background and excellent communication skills.

Competenze

• Experience in high-throughput sequencing preferred.
• Excellent English communication skills required.
• Native or business-level proficiency in Italian.

Mansioni

• Promote business opportunities with sales teams.
• Communicate with customers to resolve issues.
• Analyze customer groups and market requirements.

Conoscenze

Communication

Teamwork

Multitasking

Formazione

PhD or M.S. in molecular biology, genetics, or related fields

Descrizione del lavoro

Novogene is a leading global provider of genomic services and solutions. Leveraging the latest next-generation sequencing (NGS), bioinformatics expertise, and the largest sequencing capacity in the world, Novogene provides unsurpassed data quality and fast turnaround times to all our customers.

We are currently recruiting for a Technical Support (associate level) for the Southern Europe region. This role is highly collaborative and requires drive, organization, and an excellent NGS background. You will work closely with different business sectors to deliver technical support activities aimed at achieving customer satisfaction and business growth. You are expected to work within the internal TS team and must be based in Italy.

Location : Remote

• Communicate with sales teams to promote business opportunities, and complete quarterly and annual payment collection and settlement targets.
• Maintain timely communication with customers to resolve pre-sales issues and provide solutions when necessary.
• Assist in analyzing regional potential customer groups and collecting relevant customer information.
• Support research on market requirements, product competitiveness, and the latest industry technologies.
• Travel as needed to support client meetings and company events.
• Support other business activities as required.

Your skills and experience :

• PhD or M.S. in molecular biology, genetics, or related fields. Experience in high-throughput sequencing is preferred.
• Excellent listening, verbal, and written English communication skills.
• Proactive with a pioneering spirit. Ability to multitask and work under pressure.
• Strong communication and teamwork skills.
• Native or business-level proficiency in Italian.

Novogene is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, or any other legally protected characteristic.

All employment decisions are based on business needs and applicant skills. We strive to provide an inclusive and accessible recruiting process for candidates with disabilities or other conditions.

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