Technical Support (Italian Speaking)

Novogene Europe; Asti; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading global provider in genomic services is seeking a Technical Support Associate for the Southern Europe region. The role involves collaborating across business sectors to provide technical support, with a strong emphasis on customer satisfaction and driving business growth. Candidates should hold a PhD or M.S. in related fields, with a preferred background in high-throughput sequencing and excellent communication skills in both English and Italian.

Competenze

• Experience in high-throughput sequencing is preferred.
• Outstanding listening, verbal, and written English communication skills.
• Native or business-level Italian speaking.

Mansioni

• Communicating with sales teams to promote business opportunities.
• Timely communication with customers to solve pre-sales problems.
• Supporting dynamic research on market requirements and technology.

Conoscenze

Listening skills

Verbal communication

Written communication

Teamwork

Proactivity

Multitasking

Formazione

PhD or M.S. in molecular biology, genetics, or related majors

Descrizione del lavoro

About the job: Novogene is a leading global provider of genomic services and solutions. Leveraging the latest next-generation sequencing (NGS), bioinformatics expertise, and the largest sequencing capacity in the world, Novogene provides unsurpassed data quality and fast turnaround times to all our customers.

We are currently recruiting for a Technical Support Associate for the Southern Europe region. This role is highly collaborative and requires drive, organization, and an excellent NGS background. You will work closely with different business sectors and deliver technical support activities to achieve customer satisfaction and business growth.

You are expected to work within the internal TS team and must be based in Italy.

Location: Remote

Job descriptions:

1. Communicating with sales teams to promote the transformation of business opportunities.
2. Completing quarterly and annual payment collection and settlement targets.
3. Timely communication with customers to solve pre-sales problems and provide solutions when necessary.
4. Supporting the analysis of regional potential customer groups and collecting relevant customer information.
5. Supporting dynamic research and analysis on market requirements, product competitiveness, and the latest industrial science and technologies.
6. Supporting business travel when required to support client meetings and company events.
7. Supporting other business requirements as needed.

Your skills and experience:

• PhD or M.S. in molecular biology, genetics, or related majors.
• Experience in high-throughput sequencing is preferred.
• Outstanding listening, verbal, and written English communication skills.
• Proactive attitude and pioneering spirit.
• Ability to multitask and work under pressure.
• Good communication and teamwork skills.
• Native or business-level Italian speaking.

Novogene is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We are committed to ensuring all qualified applicants receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, or other legally protected characteristics.

All employment decisions are based on business requirements and applicant skill sets. We are dedicated to providing an inclusive and accessible recruiting experience for candidates with disabilities or other conditions.

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