Technical Support (Italian Speaking)

JR Italy; Ancona; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Una leading company nel settore genomic service cerca un Technical Support in grado di comunicare con i team di vendita e supportare i clienti. È fondamentale avere esperienze pregresse in biologia molecolare e alta capacità comunicativa, specialmente in italiano. Inserito in un team collaborativo, il lavoro sarà a distanza ma basato in Italia.

Competenze

• PhD o M.S. in biologia molecolare, genetica o campi correlati.
• Esperienza in sequenziamento di alto rendimento preferita.

Mansioni

• Comunicazione con le squadre di vendita per trasformare opportunità.
• Analisi del potenziale clientela regionale.

Conoscenze

Ascolto

Comunicazione orale e scritta in inglese

Proattività

Capacità di lavorare sotto pressione

Teamwork

Italiano fluente

Formazione

PhD in biologia molecolare

M.S. in genetica

Descrizione del lavoro

Social network you want to login/join with:

Technical Support (Italian Speaking), Ancona

Location: Remote

Job Category: Other

EU work permit required: Yes

Job Reference:

7040189011532447744337131

Job Views:

2

Posted:

28.06.2025

Expiry Date:

12.08.2025

Job Description:

About the job

Novogene is a leading global provider of genomic services and solutions. Leveraging the latest next-generation sequencing (NGS), bioinformatics expertise, and the largest sequencing capacity in the world, Novogene provides unsurpassed data quality and fast turnaround time to all our customers.

We are currently recruiting for a Technical Support (associate level) for the Southern Europe region. This role is highly collaborative and requires drive, organisation, and excellent NGS background. You will work closely with different business sectors and deliver technical support activities to achieve customer satisfaction and business growth. You are expected to work within the internal TS team and must be based in Italy.

Location: Remote

Job descriptions:

• Responsible for communicating with sales teams to promote the transformation of business opportunities, completing quarterly and annual payment collection and settlement targets.
• Responsible for timely communication with customers to solve pre-sales problems and providing customers with solutions when necessary.
• Support the analysis of regional potential customer groups and collect relevant customer information.
• Support dynamic research and analysis on market requirements, product competitiveness, and the latest industrial science and technologies.
• Business travel when required to support client meetings and company events.
• Support other business requirements when needed.

Your skills and experience:

• PhD or M.S. in molecular biology, genetics or related majors. Experience in high-throughput sequencing is preferred.
• Outstanding listening, verbal, and written English communication skills.
• Proactive with a pioneering spirit. Ability to multitask and work under pressure.
• Good communication and teamwork skills.
• Native or business level Italian speaking.

Novogene is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We are committed to ensuring all qualified applicants receive consideration for employment without regard to race, colour, religion or belief, sex, sexual orientation, gender identity, national origin, disability, or any other legally-protected characteristics.

All employment decisions are based on business requirements and applicant skill sets. We are dedicated to providing an inclusive and accessible recruiting process for candidates with disabilities or other conditions.

Our privacy policy:

https://www.novogene.com/eu-en/privacy-policy/?_gl=1*1w6ksjs*_up*MQ..&gclid=Cj0KCQjwuMuRBhCJARIsAHXdnqOgH94fnKpCUZRAZBfyifMnPwPWW-i79qDY1FSjDWJGyhkLfYM7xU0aAgBiEALw_wcB