Technical Support (Italian Speaking)

Novogene Europe; Abruzzo; Remoto; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading global provider of genomic services is seeking a Technical Support Associate to support the Southern Europe region. The role demands strong collaboration skills and a robust background in NGS, with responsibilities spanning from customer communications to market analysis. Ideal candidates will possess a PhD or M.S. in relevant fields and excel in a fast-paced environment.

Competenze

• Experience in high-throughput sequencing is preferred.
• Outstanding communication skills in English.
• Native or business-level Italian speaking.

Mansioni

• Communicate with sales teams to promote business opportunities.
• Timely communication with customers to resolve pre-sales issues.
• Support market research and analysis on product requirements.

Conoscenze

Communication skills

Teamwork

Proactivity

Multitasking

Formazione

PhD or M.S. in molecular biology, genetics, or related fields

Descrizione del lavoro

Novogene is a leading global provider of genomic services and solutions. Leveraging the latest next-generation sequencing (NGS), bioinformatics expertise, and the largest sequencing capacity in the world, Novogene provides unsurpassed data quality and fast turnaround times to all our customers.

We are currently recruiting for a Technical Support Associate for the Southern Europe region. This role is highly collaborative and requires drive, organisation, and an excellent NGS background. You will work closely with different business sectors and deliver technical support activities to achieve customer satisfaction and business growth.

You are expected to work within the internal TS team and must be based in Italy.

Location : Remote

• Responsible for communicating with sales teams to promote business opportunities, and completing quarterly and annual payment collection and settlement targets.
• Responsible for timely communication with customers to resolve pre-sales issues and provide solutions when necessary.
• Support the analysis of regional potential customer groups and collect relevant customer information.
• Support market research and analysis on requirements, product competitiveness, and the latest industrial technologies.
• Support business travel for client meetings and company events as needed.
• Support other business requirements when needed.

Your skills and experience :

• PhD or M.S. in molecular biology, genetics, or related fields.
• Experience in high-throughput sequencing is preferred.
• Outstanding communication skills in English (listening, verbal, and written).
• Proactive, pioneering spirit, ability to multitask and work under pressure.
• Good communication and teamwork skills.
• Native or business-level Italian speaking.

Novogene is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We are committed to ensuring all qualified applicants receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or other protected characteristics.

All employment decisions are based on business needs and applicant skills. We strive to provide an inclusive and accessible recruiting process for candidates with disabilities or other conditions.

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Technical Support • WorkFromHome, Abruzzo, Italia