Technical Support- Italian

TalentWorldGroup Plc.; Sicilia; Remoto; EUR 20.000 - 30.000; Tempo pieno

Descrizione del lavoro

Join a forward-thinking company redefining the remote work landscape! This role offers an exciting opportunity to provide first-level support in a multilingual contact center. You'll be the first point of contact for customers, assisting with technical inquiries and ensuring exceptional service. With flexible project-based assignments and a focus on career development, this position is perfect for tech-savvy professionals who thrive in a dynamic environment. Enjoy the benefits of remote work while contributing to a team dedicated to delivering outstanding customer experiences. Apply now to be part of this innovative journey!

Servizi

100% Remote Work

Flexible, Project-Based Assignments

Long-Term Collaboration Opportunities

Career Development Paths

Gamification Program (Earn bonuses)

Competenze

• Experience in technical customer service, preferably in electronics or machinery.
• Strong phone etiquette and accurate documentation skills.

Mansioni

• Respond to and manage incoming customer requests via phone.
• Provide prioritized assistance to key customers and log interactions.

Conoscenze

Technical Customer Service

Communication Skills

Organization Skills

Problem-Solving

Fluent English

Native-level Italian

Formazione

Intermediate-level vocational training

Strumenti

Salesforce

Windows 11

Mac OSX 13

Broadband Internet

USB Headset

Descrizione del lavoro

At TalentWorldGroup, we believe in thinking globally and expecting amazing. As a revolutionary multilingual contact center, we are committed to reinventing professional home-based work and building the workplace of the future. We are a people-first company offering flexible, long-term, and rewarding opportunities for driven professionals.

Position Overview

We are currently seeking experienced, technically skilled professionals to join our remote call center operations. Native-level fluency is required in Italian. This role is part of a premium home-based project, involving first-level support through both inbound and outbound services. You will be the first point of contact for customers seeking assistance with our products, services, or technical issues.

Key Responsibilities

• Respond to and manage incoming customer requests via phone
• Serve as the first and single point of contact for technical inquiries and general support
• Provide fast, prioritized assistance to key customers
• Manage call-back services and follow-up communications
• Log and classify all customer interactions (received, attended, abandoned)
• Analyze call data and report service activity and feedback
• Monitor and control real-time call center operations
• Maintain call history and resolution tracking
• Support documentation management and internal communications
• Coordinate external communications with relevant institutions or partners
  
  
  

Requirements

• Technical Background: Intermediate-level vocational training or previous experience in technical customer service, preferably in electronics, machinery, or industrial sectors
• Software Knowledge: Proficiency in Salesforce and standard office software (spreadsheets, calculation tools)
• Communication & Organization: Strong phone etiquette, accurate documentation, and the ability to work efficiently with discretion
• Professionalism: Familiarity with institutional/business protocol; ability to handle formal communication and administrative tasks
• Language Proficiency: Fluent English plus native-level fluency in Italian.
  
  
  

Required Tools

• Internet: Broadband with wired Ethernet connection
• Hardware:
• Processor: Minimum 1.8GHz (64-bit preferred)
• RAM: 8GB or more
• Storage: Minimum 10GB free
• Screen resolution: 1920x1080 preferred
• Wired USB headset
  
• Operating System:
• Windows 11 or later
• Mac OSX 13 or later
  
  
  

Work Schedule

• 4 to 5 hours per day- Also the possibility of full time
• Between 09:00 to 18:00 CEST
• Monday to Friday
  
  
  

What We Offer

• 100% Remote Work
• Flexible, Project-Based Assignments
• Long-Term Collaboration Opportunities
• Career Development Paths
• Gamification Program (Earn bonuses, paid holiday hours)
  
  
  

Join Us

If you're tech-savvy, organized, and passionate about customer service, this is your chance to join a dynamic team building the future of remote work. Apply now and help us deliver amazing service across the globe.

Application Deadline: 05/12/2025