Technical Support Engineer w/ Italian & WordPress (1y contract | Remote)

TN Italy; Milano; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An innovative firm seeks a passionate Technical Support Engineer to enhance customer experiences through effective troubleshooting and solutions. This role offers the flexibility to work remotely or from offices in Italy and Germany, fostering a collaborative environment. You will engage with customers, assist in product development, and provide training to the support team. With a commitment to professional growth and a multicultural team, this opportunity promises a rewarding career path in a dynamic setting. Join us to make a real impact in the tech industry!

Servizi

Generous paid time off (+25 days/year)

Remote work flexibility

Travel allowance

Annual company retreats

Work equipment allowance

Professional growth budget

Multicultural team environment

Online therapy sessions sponsorship

Weekly online English classes

Competenze

• 1+ years experience in Technical Support or similar role.
• Proficient in English and Italian, with strong WordPress knowledge.

Mansioni

• Troubleshoot and resolve technical issues for customers.
• Collaborate with product and development teams on features.

Conoscenze

Technical Support

WordPress

Google Tag Manager

HTML/CSS

Soft Skills

Strumenti

DevTools

Shopify

Descrizione del lavoro

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Technical Support Engineer w/ Italian & WordPress (1y contract | Remote), Milan

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Job Category: Other

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EU work permit required: Yes

Job Reference:

19e42a651a0e

Job Views:

1

Posted:

06.05.2025

Expiry Date:

20.06.2025

Job Description:

Your mission

We're looking for an enthusiastic Technical Support Engineer to join our team and take full responsibility for:

• Researching, troubleshooting, and resolving issues with our solutions;
• Proposing solutions to our customers on software-related questions regarding our products;
• Testing new features through Google Tag Manager and WordPress or Shopify;
• Collaborating with the product and development team on new product features;
• Providing technical training to the Customer Support team on our products and integrations.

Requirements

• At least 1 year of experience as a Technical Support Engineer or in a similar position;
• Full professional proficiency in English and Italian (you will be responsible for the US market and help the Italian team when needed);
• Sound knowledge of WordPress plugins, themes, and debugging procedures;
• Experience with Google Tag Manager;
• Sound knowledge of Web development tools (DevTools or Inspect Element);
• Ability to reproduce problems and customer scenarios, and troubleshoot technical issues;
• Basic knowledge of web development through HTML/CSS;
• Able to draft internal technical documentation;
• Exceptional soft skills and team spirit.

Added values

• Basic knowledge of frontend (e.g., JavaScript, React or AngularJS) or backend programming languages (e.g., PHP or RoR);
• Familiarity with software products in general, and how the web works.

Location

At iubenda we believe in full-remote. You will be completely free to work from anywhere in the world. If you prefer, you can work from our Italian (Milan and Bologna) or German (Berlin and Hamburg) offices, following a hybrid work model.

Benefits

• Competitive salary with high standards and generous paid time off (+25 days/year);
• Remote work flexibility or office work in Italy or Germany;
• Travel allowance to visit colleagues worldwide;
• Annual company retreats at exciting destinations;
• Work equipment allowance;
• Professional growth budget for courses, events, workshops, and books;
• Multicultural, talented team environment;
• Online therapy sessions sponsorship;
• Weekly online English classes.

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