Technical Support Engineer, Linux & Mobile Telecom – Milan

Chronos Consulting; Italia; Remoto; EUR 40.000 - 65.000; Tempo pieno

Descrizione del lavoro

A leading company in intelligent mobile Internet solutions seeks a Technical Support Engineer for a dynamic home-office position. The role focuses on supporting technical services, managing customer deployments, and delivering high-quality service in the telecom sector, requiring expertise in networking and Linux systems.

Competenze

• About 5 years’ experience in mobile and Telco markets.
• Knowledgeable in TCP/IP, switching, routing.
• Experience with Linux/Unix based systems.

Mansioni

• Support and maintain the company’s systems and infrastructure.
• Manage product deployments including installation and configuration.
• Resolve technical issues within agreed SLA both on-site and remotely.

Conoscenze

Customer support processes

Troubleshooting

Networking

Linux

Communication skills

Descrizione del lavoro

Social network you want to login/join with:

Technical Support Engineer, Linux & Mobile Telecom – Milan, Italy

Client:

Location:

Job Category: Other

EU work permit required: Yes

Job Reference:

647d0df9d9de

Job Views:

8

Posted:

18.06.2025

Expiry Date:

02.08.2025

Job Description:

Job Description

Our client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network operational expenses, and manage and monetize the mobile Internet.

They are looking for a Technical Support Engineer for a home office-based position anywhere in Eastern Europe.

Requirements:

• About 5 years’ experience with customer-facing activities in an international environment in the mobile and Telco markets (working with telco providers)
• Knowledgeable in customer support processes, tooling, and troubleshooting
• Knowledge in networking: TCP/IP, switching, routing – Must
• Experience with Linux/Unix based systems – Must
• Experience with load balancers, VM environments, NFV, and SDN – advantage
• Self-learning and self-motivated
• Solve problems independently and creatively
• Team player and capable of working with international company teams remotely
• Excellent communication skills in English (read and write)
• Participate in on-call duty rotation
• Travel up to 30%

Responsibilities:

• The Technical Support Engineer is a key role in the Customer Success organization, responsible for supporting, maintaining the company’s systems, and supporting technical services infrastructure.
• Manage deployments of products, including installation, integration, configuration, and testing on customer sites and remotely.
• Provide customer support and resolve technical issues within the agreed SLA, both on-site and remotely.
• Manage daily service tasks, responding quickly to malfunctions, complaints, and queries, with responsibility for incident, problem, or change management at customer sites and remotely.
• Resolve time-critical production and deployment issues independently.
• Perform deployment tasks remotely and on customer sites.
• Configure applications according to site and customer requirements.
• Follow methods, procedures, tools, and policies to ensure high-quality service delivery.