Technical Support Engineer, Linux & Mobile Telecom – Milan

TN Italy; Italia; Remoto; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An innovative firm is seeking a Technical Support Engineer to enhance their mobile Internet solutions. This role offers the flexibility of remote work in Eastern Europe while supporting a global client base. You will leverage your expertise in customer support, networking, and Linux systems to ensure high-quality service and rapid issue resolution. Join a dynamic team that values problem-solving and collaboration, as you engage with international teams and contribute to exciting projects. If you are self-motivated and eager to grow, this opportunity is perfect for you.

Competenze

• 5 years’ experience in customer-facing roles in mobile and Telco markets.
• Knowledge of troubleshooting and support processes.

Mansioni

• Support and manage the company's technical services infrastructure.
• Provide technical support and resolve issues within SLA.

Conoscenze

Customer support processes

TCP/IP knowledge

Linux/Unix systems

Problem-solving skills

Excellent English communication

Descrizione del lavoro

Job Title: Technical Support Engineer, Linux & Mobile Telecom – Milan, Italy

Client: [Client information not provided]

Location: Milan, Italy (Remote work possible in Eastern Europe)

Job Category: Other

EU work permit required: Yes

Job Reference: 647d0df9d9de

Job Views: 2

Posted: 06.05.2025

Expiry Date: 20.06.2025

Job Description

Overview: Our client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network operational expenses, and manage and monetize the mobile Internet. They are seeking a Technical Support Engineer for a home office-based role anywhere in Eastern Europe.

Requirements

• Approximately 5 years’ experience in customer-facing roles within the international mobile and Telco markets, working with telco providers
• Knowledge of customer support processes, tools, and troubleshooting
• Networking knowledge: TCP/IP, switching, routing (must)
• Experience with Linux/Unix systems (must)
• Experience with load balancers, VM environments, NFV, and SDN (advantage)
• Self-motivated and eager to learn
• Problem-solving skills, independent and creative
• Ability to work remotely with international teams
• Excellent English communication skills (reading and writing)
• Participation in on-call rotation
• Willingness to travel up to 30%

Responsibilities

• Support, maintain, and manage the company's systems and technical services infrastructure
• Deploy products, including installation, integration, configuration, and testing at customer sites and remotely
• Provide technical support and resolve issues within SLA, on-site and remotely
• Respond quickly to malfunctions, complaints, and queries, managing incidents, problems, and changes
• Resolve production and deployment issues independently and promptly
• Perform deployment tasks remotely and at customer sites
• Configure applications according to customer requirements
• Follow company methods, procedures, tools, and policies to ensure high-quality service