Technical Support Engineer

Fox ESS; Pavia; Remoto; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading company in renewable energy solutions, Fox ESS, is seeking a Technical Support Engineer to enhance customer satisfaction through effective troubleshooting and support. The role offers a flexible remote working model, opportunities for professional growth, and a supportive team culture, making it an exciting opportunity for candidates passionate about clean energy.

Servizi

Flexible working model

Comprehensive onboarding and training

Opportunities for professional growth and skill development

Friendly international team culture

Competenze

• At least 6 months of experience in technical support, electrical engineering, or a related field.
• Valid driving license and willingness to travel within Italy.

Mansioni

• Provide technical support to customers via multiple channels.
• Diagnose and troubleshoot hardware and software issues.
• Coordinate with internal technical and engineering teams.

Conoscenze

Troubleshooting skills

Customer-oriented mindset

Language proficiency (B2 level)

Descrizione del lavoro

Working Model : Full-time / Remote Work ((preferred base : Milan or Central Italy near Rome)

Company Overview :

Fox ESS was established in 2019, and through its world-leading team of engineers and technicians, is leading the way in power technology R&D, energy storage equipment manufacturing, IT data services, and new energy project development. We focus on providing cutting-edge distributed energy solutions, energy storage systems, and smart energy management services for residential and commercial applications.

We are now seeking a Technical Support Engineer to join our after-sales team in Italy . This role plays a critical part in ensuring our customers receive excellent support for our renewable energy solutions.

Key Responsibilities :

Provide technical support to customers via phone, email, chat, or on-site when necessary

Diagnose and troubleshoot hardware and software issues related to our inverters and energy storage products

Coordinate with internal technical and engineering teams to resolve complex technical issues

Prepare and maintain support documentation, FAQs, and technical guides.

Ensure high customer satisfaction through effective communication and problem-solving

Report recurring technical issues and user feedback to product and R&D teams

Requirements :

Candidate preferred due to travel and fieldwork needs

language proficiency at B2 level or above; English proficiency is a plus

At least 6 months of experience in technical support, electrical engineering, or a related field

Valid driving license and willingness to travel within Italy

Strong troubleshooting skills and customer-oriented mindset

What We Offer :

Join a rapidly growing global renewable energy brand

Flexible remote working model with preference for candidates based in Milan or Central Italy (e.g., Rome area)

Comprehensive onboarding and technical training

Opportunities for professional growth and skill development

Friendly and supportive international team culture

Contact Info :

If you're passionate about clean energy and eager to develop your technical career, we’d love to hear from you!

Please send your CV to :