Technical Support Engineer

JR Italy; Parma; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company in the mechanical automation sector seeks a technical support specialist to train agents and provide after-sales assistance. The role involves maintaining customer relations, conducting training sessions, and ensuring technical improvements. Candidates should hold a Bachelor's degree in science or engineering and have experience in team management.

Competenze

• Bachelor's degree in science and engineering preferred.
• Minimum 1 year of experience in technical or after-sales team management in the mechanical automation industry.
• Strong sense of responsibility and detail-oriented.

Mansioni

• Train agents on product installations and after-sales support.
• Maintain customer relationships and provide technical support.
• Travel independently for on-site training and installations.
• Produce technical documents related to troubleshooting and implementation.

Conoscenze

Technical support

Customer relationship management

Responsibility

Attention to detail

Formazione

Bachelor's degree in science and engineering

Descrizione del lavoro

1. Responsible for training of agents, including training on products, installation and implementation, after-sales problem solving, robot uses and other related functions.

2. Maintain customer relationships; provide technical support, including remote guidance, on-site solution of after-sales problems and needs, to ensure customer satisfaction.

3. Accompany with sales personnel to visit customers and provide on-site technical support; travel independently to conduct installation and implementation training for agents.

4. Continuously follow up the use of products to improve customers' product usage.

5. Provide technical support for the promotion of new products. For example, demonstrate new product functions, build demonstration platform, assist sales engineers to carry out technical communication with customers.

6. Responsible for the output of technical documents, including configuration scheme, implementation scheme, trouble-shooting manual, etc.

7. Continuously follow up the quality performance of products and put forward suggestions for technical improvements.

Requirements:

1. Bachelor's degree in science and engineering preferred, Italian and Chinese can be used as working language.

2. Minimum 1 year of technical or after-sales team management experience in Mechanical automation industry is preferred.

3. Strong sense of responsibility, detail-oriented, strong execution ability, and adaptability to frequent business trips or stationing.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.