Technical Support Engineer

Buscojobs; Lombardia; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

Un'azienda innovativa nel settore dei servizi IT cerca un Ingegnere di Supporto Tecnico per fornire assistenza ai venditori Top Value di eBay. In questa posizione, sarai responsabile della gestione delle problematiche dei venditori, offrendo soluzioni efficaci e supporto per ottimizzare le prestazioni dei negozi. Se hai una solida esperienza nella gestione delle relazioni con i clienti e una comprensione approfondita del panorama e-commerce, questa è l'opportunità perfetta per unirti a un team dinamico e in crescita. Offriamo un ambiente di lavoro flessibile e basato sulla fiducia, dove potrai esprimere al meglio le tue competenze.

Servizi

Opzioni di lavoro remoto

Voucher per pasti

Flessibilità oraria

Competenze

• Esperienza nella gestione delle relazioni con i clienti e supporto tecnico.
• Conoscenza approfondita dei prodotti e servizi eBay.

Mansioni

• Gestire le relazioni con i venditori Top Value in collaborazione con i team di eBay.
• Fornire supporto e risolvere problemi tecnici relativi ai negozi eBay.

Conoscenze

Gestione delle relazioni con i clienti

Competenze di comunicazione

Capacità di problem-solving

Gestione dei dati dei contatti dei clienti

Conoscenza dell'ecosistema eBay

Capacità di lavorare sotto pressione

Formazione

Esperienza tecnica di supporto (minimo 1 anno)

Competenze IT e-commerce

Descrizione del lavoro

About Us

Domobilty (DoCommerce) offers professional services to companies wishing to expand and/or improve their online business. With more than 10 years of experience in e-commerce and a presence in Spain and Italy (DoCommerce), we are an international scale-up where people from different countries, cultures, and languages work together every day to deliver innovation.

Focused on premium marketplace integration, our team provides a 360º service portfolio from setup to commercial consulting. We are 50+ professionals in Europe, each qualified in developing innovative and reliable business solutions for our customers.

It is now time to grow even more and increase our talented team!

Who Are We Looking For

We are seeking a Technical Support Engineer to join our team, dedicated to providing support for eBay’s Top Value sellers. The successful candidate will be responsible for managing seller issues, delivering effective solutions, and offering guidance to ensure optimal store performance.

Candidates must possess proven experience in customer relationship management and a strong understanding of the eBay ecosystem and marketplaces in general.

Assignments

• Manage relationships with Top Value sellers in collaboration with eBay teams.
• Provide support, take ownership, escalate and resolve technical issues related to eBay seller stores and accounts.
• Offer guidance on catalog management, optimization, and listing visibility to accelerate high sales performance.
• Collaborate on projects and communicate new features or changes to eBay’s selling policies to sellers.
• Ensure eBay seller satisfaction aligns with high-quality standards.

Requirements

• Minimum 1 year of technical support experience, demonstrating proficiency in troubleshooting complex software system technical issues. We require candidates who can provide more than just information relay between customers and the Engineering team.
• Solid understanding of online marketplaces and the current/emerging landscape of e-commerce systems and solutions.
• Excellent communication and influencing skills.
• Comfortable and confident in interacting with individuals at all levels.
• Ability to perform under pressure and meet tight deadlines.
• Meticulous management and utilization of customer contact data.
• Proven experience in enterprise/virtual team management.
• Strong conceptual thinking and innovative problem-solving, coupled with a proven ability to operate in a structured manner, focusing on solutions and outcomes.
• In-depth understanding of eBay products and services.
• Experience in retail procurement processes.
• Online enterprise commercial experience.
• IT technical/e-commerce capability.
• Based in Milan or nearby (it will be required to go to the eBay office three days per week).
• Fluency in Italian (C2 level or equivalent) and full working proficiency in English.

Sector: IT Services and Consulting.

Employment Type: Full-time.

Benefits

Remote working options.

No clocking in/out. We don’t believe in micromanaging, and our working relationships are based on mutual trust, which is why we don’t require our team to clock in and out of work. Of course, this trust relationship works both ways!

Whether you are working from home, from the office, or from wherever you want, you can enjoy your meal voucher every day.

Send your application with your resume in PDF format to join us.