Technical Support Engineer

HYXiPOWER; Italia; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A forward-thinking company seeks an ideal candidate to provide technical support and troubleshoot customer issues. In this role, you will act as a crucial liaison between customers and internal teams, ensuring that technical problems are resolved efficiently. Your expertise in navigating complex networking environments will be invaluable as you manage electronic tickets and reproduce customer scenarios for testing. This position offers a dynamic work environment where your contributions will directly enhance customer satisfaction and operational success. If you have a passion for technology and a commitment to exceptional service, this opportunity is perfect for you.

Competenze

• 2+ years of technical support experience is required.
• Strong written and verbal communication skills are essential.

Mansioni

• Reproduce customer environment and run tests to troubleshoot issues.
• Liaise between teams to address customer problems effectively.

Conoscenze

Technical Support

Customer Service

Troubleshooting Skills

Descrizione del lavoro

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate.

Responsibilities

1. Reproduce customer environment and run tests
2. Manage and address electronic tickets efficiently
3. Liaise between sales team, customer success team, and customers to properly address customer problems
4. Troubleshoot and configure software and hardware

Qualifications

1. 2+ years of technical support experience
2. Customer service oriented
3. Strong written and verbal troubleshooting skills