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Technical Support Emea

Buscojobs

Emilia-Romagna

In loco

EUR 30.000 - 50.000

Tempo pieno

Ieri

Candidati tra i primi

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Descrizione del lavoro

A leading company is seeking a Technical Support Engineer to join their technical team. The role involves providing post-sales support for compressor products, ensuring customer satisfaction, and resolving various technical questions. Candidates should have a strong engineering background and extensive experience in technical support environments.

Servizi

Dynamic international working environment

Welfare program

Linkedin learning access

Competenze

10+ years’ experience in technical work environment, preferably in service maintenance.
Proven experience within compressor business sector.
Good written and verbal communication skills in English.

Mansioni

Provide technical support for field partners and customers.
Investigate machinery failures and customer complaints.
Compile technical bulletins and troubleshooting guides.

Conoscenze

Technical support

Problem-solving

Customer satisfaction

Formazione

Engineering Degree

Strumenti

SAP

Modbus

Join to apply for the Technical support Emea role at Ingersoll Rand Compressor Systems & Services

3 days ago Be among the first 25 applicants

Join to apply for the Technical support Emea role at Ingersoll Rand Compressor Systems & Services

About Us

Ingersoll Rand advances the quality of life by creating comfortable, sustainable and efficient environments. Our products, systems and solutions increase the efficiency and productivity of industrial, commercial operations, homes, and improve the health and comfort of people around the world. We have opportunities for career growth through our diverse businesses which manufacture and service many well-recognized brands.

Technical Support Engineer

Location

Lonate Pozzolo (MI)/ Field based

About Us

Ingersoll Rand advances the quality of life by creating comfortable, sustainable and efficient environments. Our products, systems and solutions increase the efficiency and productivity of industrial, commercial operations, homes, and improve the health and comfort of people around the world. We have opportunities for career growth through our diverse businesses which manufacture and service many well-recognized brands.

Job Summary

We are looking for a Technical Support Engineer who will work as a key member of the technical team, supporting the Champion compressor product range for the European market and the other key compressor brands as required. He/she will be responsible for post sales technical support for the service network, technical training, parts identification and ensuring customer satisfaction whilst assuring business goals are achieved. The person will also handle a large number of varied mechanical and electrical technical support questions, fault finding and engineering related questions from both internal and external customers.

Responsibilities

Acquire subject matter mastery / expertise in assigned products and maintain expertise.
Provide technical support for the field channel partners and directly to customers as required via phone, chat, on-line questions, emails and customer site visits.
Demonstrated ability to address conflict or opposing opinions and maintain a professional and cooperative temperament with internal and external customers
Provide support for investigations into machinery failures and customer complaints. Communicate with peers, Engineers, Operations and Management to understand product specifications and root causes of issues
Liaise with the engineering, quality, warranty teams and technical experts for all product groups
Be able to support on line technical support systems and aid with development of new technical support tools
Compile technical bulletins, fault trees and troubleshooting guides to ensure field personnel have access to latest updates / reference data. This includes contributing to the Knowledge Base to improve field connectivity and effective troubleshooting.
Participate in NPD (New Products Development) Serviceability activities, service / design reviews, Engineering builds, development of service training / technical support capability of new technology.

Join to apply for the Technical support Emea role at Ingersoll Rand Compressor Systems & Services

3 days ago Be among the first 25 applicants

Join to apply for the Technical support Emea role at Ingersoll Rand Compressor Systems & Services

Acquire subject matter mastery / expertise in assigned products and maintain expertise.
Provide technical support for the field channel partners and directly to customers as required via phone, chat, on-line questions, emails and customer site visits.
Demonstrated ability to address conflict or opposing opinions and maintain a professional and cooperative temperament with internal and external customers
Provide support for investigations into machinery failures and customer complaints. Communicate with peers, Engineers, Operations and Management to understand product specifications and root causes of issues
Liaise with the engineering, quality, warranty teams and technical experts for all product groups
Be able to support on line technical support systems and aid with development of new technical support tools
Compile technical bulletins, fault trees and troubleshooting guides to ensure field personnel have access to latest updates / reference data. This includes contributing to the Knowledge Base to improve field connectivity and effective troubleshooting.
Participate in NPD (New Products Development) Serviceability activities, service / design reviews, Engineering builds, development of service training / technical support capability of new technology.

Basic Qualifications

Engineering Degree or equivalent through national qualifications
Ideally 10+ years’ experience in technical work environment preferably service maintenance (field service technician). Experience and ability to work effectively acting on own initiative with limited supervision requirement.
Proven experience within the compressor business sector or similar industry
Good written English and verbal communication skills
Competency in modbus would be an advantage
Fully PC Literate & knowledge of SAP would be an advantage

Key Competencies

In depth knowledge and understanding of oil lubricated and oil free compressed air systems
High level of customer satisfaction at an international level.
Ability to read and understand technical drawings and documents, with a strong proficiency in electrical knowledge
Strong interpersonal skills with ability to communicate effectively at all levels
Strong Drive for results and ability to work under pressure to meet deadlines & achieve targets
Pro-active approach to resolving customer issues, taking responsibility to form and lead teams as required to drive corrective actions and follow through to conclusion.
Self-motivated, flexable and ability to make and defend complex decisions.
Flexibility and adaptability to changing work requirements and multiple projects
Accustomed to working within an International business
Willing to travel internationally to Support and train channel partners.

What We Offer