Technical Support Coordinator – Cash Handling Solutions

French Selection; Milano; In loco; EUR 45.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading service provider in the banking sector is seeking a Technical Support Coordinator to manage service desk activities and support banking equipment. The ideal candidate will be fluent in Italian and have a technical background related to banking systems. This full-time role offers a competitive salary of up to €50,000 plus benefits.

Competenze

• Technical background or experience in supporting banking systems or similar equipment.
• Ability to work under pressure, manage priorities, and meet deadlines.
• Detail-oriented with a proactive, team-based approach.

Mansioni

• Coordinate and deliver technical support and service desk activities for banking equipment.
• Act as the main point of contact for clients regarding technical issues.
• Manage the ticketing system to monitor SLAs and generate reports.
• Provide remote troubleshooting and first-line technical support.
• Support repair coordination and workflow documentation.

Conoscenze

Fluent in Italian

Good command of English

Strong customer service skills

Coordination skills

Proficient in Microsoft Office

Experience with ticketing systems

Remote support tools

Descrizione del lavoro

Technical Support Coordinator – Cash Handling Solutions

3 days ago - Be among the first 25 applicants

Direct message the job poster from French Selection (FS)

Role: Technical Support Coordinator – Cash Handling Solutions

Requirements: Technical background or experience in supporting banking systems or similar equipment

Salary: Up to €50,000 per annum - please give us your salary expectations

Ref: 742BK

To apply, visit the French Selection website, go to the vacancies page, and search for job reference: 742BK

About the company: An international provider of high-tech service solutions to the banking and financial sector, with a strong presence across Europe.

Responsibilities:

1. Coordinate and deliver technical support and service desk activities for banking equipment and cash management systems
2. Act as the main point of contact for clients regarding technical issues
3. Manage the ticketing system to monitor SLAs and generate reports
4. Provide remote troubleshooting and first-line technical support within response times
5. Support repair coordination and workflow documentation with service partners
6. Communicate effectively with clients about ticket status or visits
7. Participate in client meetings to review service performance
8. Collaborate with internal departments to maintain service standards and compliance

Candidate profile:

1. Fluent in Italian with good command of English (spoken and written)
2. Technical background or experience in banking systems or similar equipment
3. Strong customer service and coordination skills
4. Proficient in Microsoft Office, ticketing systems, and remote support tools
5. Ability to work under pressure, manage priorities, and meet deadlines
6. Detail-oriented with a proactive, team-based approach

Additional details:

Salary: Up to €50,000 per annum + benefits (depending on experience) - please give us your salary expectations

Ref: 742BK

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Customer Service, Finance, and Project Management

Industries: Banking and Financial Services

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