Technical Support and Training Specialist HVAC

Carrier; Legnago; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading company in HVAC is seeking a Technical Support and Training Specialist to join their team in Legnago. The role involves providing support to technical assistance services, analyzing training needs, and developing training courses for technical staff. Candidates should possess a degree in engineering and strong knowledge of HVAC technologies.

Servizi

Permanent employment contract

International work environment

Professional training courses

Focus on employee well-being

Possibility of home office twice a week

Flexible working hours

Annual bonuses

Competenze

• Excellent knowledge of thermodynamics principles.
• Good command of English.
• Knowledge of HVAC technologies.

Mansioni

• Providing support to Technical Assistance Centers.
• Gathering requests and resolving issues.
• Ensuring continuous technical training.

Conoscenze

Interpersonal skills

Problem-solving skills

Time management

Formazione

Degree in Energy Engineering or Mechanical Engineering

Diploma as a Thermotechnical Expert

Strumenti

Microsoft Office Suite

Descrizione del lavoro

Country: Italy

Location: Via Ing Pilade Riello 5, Legnago, Legnago (VR), Italy

Role: Technical Support and Training Specialist HVAC

Workplace: Legnago (VR) or Lecco

Contract Type: Full time

Build a career with confidence

Carrier is a global leader in providing healthy, safe, and sustainable solutions for buildings and cold chain. We create solutions that matter for people and our planet, with our employees at the heart of everything. We are innovators committed to creating solutions, united by The Carrier Way — our vision, values, and culture. Our greatest resources are the experience, creativity, and passion of our employees, and we are excited for you to join our team.

Position Purpose

Riello is a worldwide leader in the production and marketing of burners and a key player in HVAC systems for residential and professional applications. Riello encompasses systems and technologies for environmental conditioning.

Riello is part of Carrier Global Corporation, a global leader in innovative HVAC, refrigeration, fire safety, security, and building automation technologies.

The selected candidate, within the Service Department, will ensure the efficiency of technical assistance services in resolving market-related product issues and complaints.

They will also analyze training needs of the technical staff within the assistance network and design appropriate training or update courses accordingly.

What We Offer

We are committed to offering competitive benefits to all our employees and improving our programs when necessary.

• Permanent employment contract
• International work environment
• Professional training courses
• Focus on employee well-being
• Possibility of home office twice a week
• Flexible working hours
• Annual bonuses

Requirements

Education and Knowledge:

• Degree in Energy Engineering/Mechanical Engineering or Diploma as a Thermotechnical Expert (alternatively, Mechatronic or Electrical Engineering).
• Excellent knowledge of basic thermodynamics principles (refrigeration cycle, combustion, etc.)
• Knowledge and interest in main HVAC technologies (Boilers, Heat Pumps, Hybrid Systems, Burners)
• Excellent knowledge of technologies related to Heat Pumps, Chillers, Refrigerators, and VRF systems, both residential and commercial.
• Proficiency in Microsoft Office Suite
• Good command of English, spoken and written
• Knowledge of IoT devices is a plus

Personal Characteristics:

• Excellent interpersonal and team working skills
• Strong customer and results orientation
• Excellent problem-solving skills
• Organizational and time management skills according to priorities
• Stress resistance and flexibility

Responsibilities

Your main responsibilities will include:

• Providing adequate support to Technical Assistance Centers across the territory, defining effective assistance strategies (including preventive maintenance) and planning product maintenance.
• Gathering requests and complaints from authorized Technical Assistance Centers, users, dealers, and installers, recording them in the company’s information systems, and analyzing them to propose suitable solutions promptly.
• Ensuring continuous technical training for CATs, agents, installers, and prescribers by proposing training and/or professional updating courses on the product.
• Preparing, updating, and disseminating technical documentation (technical presentations, commercial presentations, software supports, applications, etc.) to CATs, ensuring proper product maintenance and effective customer assistance.
• Interfacing, when necessary, with company functions to ensure complete customer service and high levels of product quality and serviceability.

Our Commitment to You

Our greatest assets are the competence, creativity, and passion of our employees. We are committed to providing an excellent workplace that attracts, develops, and retains top talent, promotes employee engagement, teamwork, and ultimately fosters innovation for our customers. We aim to create an environment where a sense of belonging thrives, with diversity and inclusion driving growth and innovation. We develop and implement best-in-class programs and practices, offering career opportunities, listening to employee feedback, and constantly challenging ourselves to improve. All of this is The Carrier Way.

Join us and make a difference.

Apply now!

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected class.

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