Technical Support

Fox ESS; Settimo Milanese; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading company in the energy sector is seeking a Technical Support professional to assist customers in using their products. The role involves resolving queries, guiding users, and gathering feedback to enhance product offerings. Comprehensive training is provided, making it suitable for candidates without industry experience.

Servizi

Competitive salary package

Comprehensive training and development opportunities

Competenze

• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to work in a fast-paced environment.

Mansioni

• Respond to customer queries and identify needs.
• Monitor customer complaints on social media.
• Collaborate with other departments for resolution.

Conoscenze

Communication

Problem-solving

Attention to detail

Descrizione del lavoro

We are looking for a Technical Support to assist our customers with technical problems when using our products and services. Your responsibilities would include resolving customer queries, recommending solutions and guiding product users through features and functionalities.

Tasks

• Respond to customer queries in a timely and accurate way, via phone, email or chat, identify customer needs and help customers use specific features


• Monitor customer complaints on social media and reach out to provide assistance


• Share feature requests and effective workarounds with team members


• Inform customers about new features and functionalities


• Follow up with customers to ensure their technical issues are resolved


• Gather customer feedback and share with our Product, Sales and Marketing teams


• Handle a high volume of incoming calls and emails from customers


• Collaborate with other departments to ensure timely resolution of customer concerns

Requirements

• Experience in the energy industry is desirable, but not essential as training will be provided


• Excellent verbal and written communication skills


• Strong problem-solving and decision-making abilities


• Ability to work in a fast-paced environment and handle multiple tasks simultaneously


• Proficient in using computer systems and software applications


• Strong attention to detail and accuracy

Benefits

• Competitive salary package


• Comprehensive training and development opportunities