Technical Specialist Hardware Automation Europe

Experteer Italy; Firenze; Remoto; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated Hardware Automation System Technical Support Specialist. This role is crucial in ensuring high customer satisfaction through expert-level support for diagnostic hardware products. You will provide troubleshooting assistance, maintain product knowledge, and enhance service efficiency across Europe. With opportunities for travel and collaboration, this position offers a dynamic environment where your contributions will significantly impact healthcare advancements. If you are passionate about technology and customer service, this role is perfect for you.

Competenze

• 3+ years in technical support for hardware systems in diagnostics or medical devices.
• Strong understanding of installation, maintenance, troubleshooting, and repair.

Mansioni

• Provide expert-level support for diagnostic hardware systems and troubleshoot issues.
• Respond promptly to customer inquiries and document interactions accurately.
• Develop and deliver training for customers and internal teams on hardware systems.

Conoscenze

Technical Support

Troubleshooting

Problem-Solving

Communication Skills

Knowledge of Diagnostic Hardware

Formazione

Associate or Bachelor's Degree in Biomedical Engineering

Electronics

Information Technology

Strumenti

Support Ticketing Systems

Remote Support Tools

CRM Software

Descrizione del lavoro

Technical Specialist Hardware Automation Europe

Specialista Senior / Project Manager

Wondering what's within Beckman Coulter Diagnostics? Take a closer look.

For over 80 years, we've been dedicated to advancing and optimizing laboratories to support scientific and healthcare progress. Join a team where your voice is heard, support is available, and authenticity is valued. We foster a culture that celebrates diverse backgrounds, experiences, and perspectives. We are committed to your growth, offering opportunities to build a meaningful career, be creative, and explore new ideas with the necessary support.

Beckman Coulter Diagnostics is part of Danaher's Diagnostics Companies, working together to address major health challenges with innovative diagnostic tools that improve patient lives.

We are seeking a dedicated Hardware Automation System Technical Support Specialist with extensive experience in hardware systems within the Medical Device industry. This role is vital in providing timely and effective technical support for our diagnostic hardware products, including troubleshooting, maintenance, and repair, to ensure high customer satisfaction and optimal product performance. The specialist will also proactively improve service efficiency across Europe.

Key Responsibilities:

1. Technical Support and Troubleshooting:
   • Provide expert-level support for diagnostic hardware systems, including instruments, devices, and peripherals. Knowledge of immunoassay systems is a plus.
   • Assist local engineers in diagnosing and resolving hardware issues via support channels (phone, email, chat, remote access, on-site visits).
   • Guide engineers through troubleshooting with clear communication.
2. Customer Assistance:
   • Respond promptly to customer inquiries requiring support from local engineers, including virtual and on-site support.
   • Document customer interactions, issues, and resolutions accurately in the support ticketing system.
   • Follow up to ensure issues are resolved and customer satisfaction is achieved.
3. Product Knowledge and Training:
   • Maintain comprehensive knowledge of the diagnostic hardware product line, including specifications, functionalities, and common issues.
   • Stay informed about new product releases and industry advancements.
   • Develop and deliver training for customers and internal teams to enhance understanding and usage of hardware systems.
4. Quality and Improvement:
   • Monitor support metrics to identify trends and areas for improvement.
   • Collaborate with R&D and Quality Assurance to provide feedback on hardware performance and reliability.
   • Contribute to the development of support documentation and troubleshooting guides.

Qualifications:

• Associate or bachelor's degree in biomedical engineering, Electronics, Information Technology, or related fields.
• At least 3 years of experience in technical support for hardware systems in diagnostics or medical devices.
• Strong understanding of diagnostic hardware, including installation, maintenance, troubleshooting, and repair.
• Excellent problem-solving skills for resolving complex hardware issues.
• Strong communication skills in English and either Italian or Spanish, both verbal and written.
• Proficiency with support ticketing systems, remote support tools, and CRM software.

Working Conditions:

• Remote role with travel within Europe (~70%) to client sites and meetings.

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Join our team to help accelerate the impact of science and technology. We partner globally to solve complex challenges and bring innovative solutions to life.

Visit www.danaher.com for more information.

We value diversity and the unique perspectives of our workforce, customers, and shareholders, fostering an inclusive environment.