Technical Services Back Office Administrator (Fixed Term Contract)

Vantive; Monselice; In loco; EUR 25.000 - 35.000; Part-time

Descrizione del lavoro

A vital organ therapy company in Monselice is seeking a Technical Services Back Office Administrator. This entry-level role involves being the first point of contact for internal and external customers, managing communication, planning service activities, and handling orders and spare parts. Applicants should have a high school diploma and good knowledge of English. The position is temporary and offers a chance to work in the medical equipment industry.

Competenze

• Previous experience in administration/back office activities is a plus.
• Ability to work with digital tools.

Mansioni

• Respond and filter incoming communications.
• Plan service activities.
• Order, process and receive parts and products.
• Ensure shipment of machines within SLA.
• Manage spare parts orders.
• Respond to information inquiries.
• Manage QA activity.
• Handle complaint management.

Conoscenze

Good communication skills

Ability to collaborate with team members

Good knowledge of English (written and spoken)

Knowledge of Microsoft Office

Formazione

High school diploma or Degree

Descrizione del lavoro

Technical Services Back Office Administrator (Fixed Term Contract)

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

Summary

You'll be the first contact point for both our internal and external customers, working to ensure the daily activities within the Technical Service.

What you'll be doing

• Respond and filter incoming communications
• Cooperate to plan service activities with available system tools and information
• Order, process and receive process parts and products
• Ensure the shipment of the machines and the receiving to the other countries in line with SLA
• Manage spare parts orders
• Cooperate to respond to information inquiries (documents, planning, contracts, parts, pricing, etc.)
• Cooperate to answer any administrative requests
• Cooperate to manage QA activity
• Cooperate on complaint management
• Manage, in collaboration with the EHS responsible, scrapping activities
• Manager orders for suppliers
• Manage import/export inside the organization

What you'll bring

• High school diploma or Degree
• Previous experience in administration/back office activities is a plus
• Good knowledge of English (written and spoken)
• Knowledge of Microsoft Office and ability to work with digital tools
• Good communication skills, ability to collaborate with other team members and with different stakeholders

Thank you for your interest and application to Vantive. All applications will be reviewed and those candidates selected for consideration will be contacted directly.

Location

Monselice, Veneto, Italy

Seniority level

Entry level

Employment type

Temporary

Job function

Administrative

Industries

Medical Equipment Manufacturing

EEO Statement

Vantive is committed to creating and maintaining a barrier-free environment for all employees and customers. We believe in integration and equal opportunity and we are committed to treating all people with dignity and respect.