Technical Service Specialist Surgical Robotics IT/EN/FR

Experteer Italy; Roma; Remoto; EUR 40.000 - 65.000; Tempo pieno

Descrizione del lavoro

A leading healthcare technology company seeks a Technical Service Specialist for their Surgical Robotics portfolio. This role involves providing expert remote support for the Hugo robotic system and requires a strong background in engineering and experience in a medical environment. Fluency in Italian and English is essential, along with excellent analytical skills. Join a committed team dedicated to transforming healthcare through innovative solutions.

Servizi

Competitive salary and flexible benefits package

Commitment to employee well-being

Competenze

• Fluency in Italian and English (C1/C2); French at B2 level minimum.
• Minimum 4 years of relevant experience; or advanced degree with 2 years experience.
• Experience with robotics or motion control in large equipment.

Mansioni

• Provide remote technical support for the Hugo robotic system and DS1.
• Collaborate on technical service requests and perform troubleshooting.
• Handle documentation and focus on continuous improvement projects.

Conoscenze

Analytical skills

Problem-solving skills

Communication

Organizational skills

Formazione

Bachelor's or master's degree in biomedical, electrical, or mechanical engineering

Medical degree with technical skills

Strumenti

Software troubleshooting

Descrizione del lavoro

Technical Service Specialist Surgical Robotics IT/EN/FR

Medtronic

Specialista Senior / Project Manager

At Medtronic, you can build a lifelong career of exploration and innovation while helping to promote healthcare access and equity for all. You will lead with purpose, breaking down barriers to innovation in a more connected and compassionate world.

A Day in the Life

To support our Surgical portfolio within EMEA, we are seeking a full-time, customer-oriented remote Technical Service Specialist with excellent communication skills and the ability to explain complex technical issues related to the Hugo robotic-assisted surgery (RAS) system and the Touch Surgery Enterprise DS1 (an AI-powered surgical video management and analytics platform) to Healthcare Professionals (HCP), Start-up specialists (SUS), and Field Service Engineers (FSE).

This role is ideal for a medical technical professional with strong analytical and problem-solving skills and experience in an operating room environment.

Responsibilities include, but are not limited to:

• Providing remote technical support for the Hugo robotic system and DS1 to HCP, SUS, and FSE, acting as a technical liaison between stakeholders and the operating unit.
• Driving escalation processes to resolve customer issues, including initiating field service support when necessary.
• Collaborating with other technical service specialists to troubleshoot complex service requests.
• Performing technical activities requiring judgment and owning continuous improvement projects.
• Ensuring all documentation and system entries are completed promptly.
• Focusing on remote support, with occasional onsite support and training (domestically and internationally).
• Working hours are from 8:00 to 16:30, with on-call availability between 7 AM and 7 PM, rotating among colleagues.

Required Knowledge and Experience

• Bachelor's or master's degree in biomedical, electrical, or mechanical engineering, with at least 4 years of relevant experience; or an advanced degree with a minimum of 2 years relevant experience; or a medical degree with technical skills and experience.
• Fluency in Italian and English (C1/C2) and French at B2 level minimum.
• Experience with robotics or motion control in a large capital equipment environment.
• Highly organized, flexible, capable of multitasking and prioritizing multiple assignments.
• Experience analyzing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Physical Job Requirements

The statements above describe the general nature and level of work performed by employees in this position but are not exhaustive of all responsibilities and skills required.

Benefits & Compensation

Medtronic offers a competitive salary and flexible benefits package. We are committed to our employees' well-being, recognizing their contributions and sharing in the success they help create. Our benefits, resources, and competitive compensation plans support you at every career and life stage.

About Medtronic

We lead global healthcare technology and tackle the most challenging health problems facing humanity by seeking innovative solutions. Our mission is to alleviate pain, restore health, and extend life. With over 95,000 passionate employees worldwide, we are engineers at heart—transforming ambitious ideas into real solutions for real people. From R&D to manufacturing to the conference room, we experiment, create, build, improve, and solve. We have the talent, diverse perspectives, and courage to engineer the extraordinary.