Technical Service Specialist Italy

Smith & Nephew; Milano; In loco; EUR 35.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company in medical technology is looking for a Technical Service Specialist based in Milan. The candidate will ensure high-quality technical support and manage various service-related tasks. Ideal for professionals with a degree in Electromedicine, this role offers a chance to contribute to innovative healthcare solutions.

Servizi

Generous annual bonus

Flexible vacation and time off

Paid volunteering hours

Hybrid working model

Hands-On training

Competenze

• Degree or equivalent experience in Electromedicine or similar.
• Prior experience in a medical device role is desirable.
• Fluency in Italian and high-level English is required.

Mansioni

• Manage warehouse operations and customer service.
• Provide technical support and document service interventions.
• Conduct safety tests on medical equipment as required.

Conoscenze

Problem Solving

Communication

Customer Orientation

Formazione

Degree in Electromedicine or similar

Strumenti

SAP

Microsoft Office

Descrizione del lavoro

Technical Service Specialist Italy page is loaded

Technical Service Specialist Italy

Apply locations ITA - Milan WH time type Full time posted on Posted 4 Days Ago job requisition id R82435

Life Unlimited.At Smith+Nephew we design and manufacture technology that takes the limits off living.

This position will be based in Milan (Agrate Brianza) reporting to the Service Customer Success Senior Manager.

Ensures the execution and high quality level of the Technical Support Service with regard to the activities listed below. Carries out, when required, all activities related to Warehouse Outbound, Inbound and Return.

* Please send your cv in English *

The interview process will he held in English

What will you be doing?

Service Administration

• Warehouse Management via SAP
• Administrative management of Medical Devices, repairs, customer returns, ensuring correct application of procedures
• Administrative contact with the European Repair Centre
• Drafting, dispatching and invoicing customers for technical service quotations/contracts
• Processing critical metrics of the business Service

Service

• Answers customer calls for technical assistance.
• Records the interventions carried out in the Service Management System- Organises the dispatch of replacement equipment via the Service Administration Specialist and the central warehouse- Ensures the correct application of procedures with regard to the receipt and registration of material, the correct passing of information to the Service Administration Specialist for the invoicing of products and the replacement of any parts, and the dispatch of the latter to the European Repair Centre.
• Checks the operating parameters of the technical assistance service
• Performs IEC safety tests on new supplies and demo equipment when vital and required
• Handles the service of Wound equipment (negative pressure therapy)
• Ensures the functionality of all incoming equipment (except new and reconditioned equipment unless specifically required).
• Field Service: Provides the necessary documentation for on-site interventions (repair, installation, testing and demonstration): IEC electrical safety tests when necessary and required, CE certificates, etc.

What will you need to be successful?

Knowledge, Experience and Skills

• Degree or equivalent experience in Electromedicine, Electrician or similar (hardware focus)
• Experience in a previous position (ideally in the medical device field)
• Knowledge of SAP programme
• Microsoft office
• Italian language and English at a high level crucial for the position
• Good communication, problem solving skills, customer orientation

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

• Inclusion, Diversity and Equity:Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website ( https://www.smith-nephew.com/ )
• Your Future:Generous annual bonus, Save As You Earn share options.
• Work/Life Balance:Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!
• Flexibility: Hybrid Working Model (For most professional roles).
• Training:Hands-On, Team-Customised, Mentorship.

#LI-Onsite

#LI – AR2

Stay connected and receive alerts for jobs like this by joining our talent community .

We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.

Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You . Unlimited . , life, culture, and benefits at S+N.

Explore our new website and learn more about our mission, our team, and the opportunities we offer.

About Us

165 years of pioneering innovation requires a relentless focus on what’s next. We’re focused on you. You’re what’s next...Ready to take your career to the next level? Join our talent community for access to new job opportunities. Sign up now!