Technical Service Specialist

ABB; Genova; In loco; EUR 35.000 - 43.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working hours

Hybrid work options

Canteen or meal vouchers

Descrizione del lavoro

ABB sta cercando un Service Team Leader per garantire che il portafoglio di servizi venga consegnato in modo efficace secondo gli standard ABB e le linee guida di sicurezza. La posizione prevede supporto tecnico, risoluzione di problemi e comunicazione proattiva con clienti e team di vendita ABB per favorire la crescita del servizio.

Il candidato ideale possiede almeno 5 anni di esperienza nei servizi, competenze su configurazione logica di controllo e/o soluzioni di automazione ABB, e

Competenze

• Almeno 5 anni di esperienza in attività di servizio.

Mansioni

• Fornire assistenza tecnica remota o on-site in ogni categoria di servizio.
• Individuare applicazioni/metodi di servizio efficaci per nuove offerte.
• Fornire consulenza tecnica a direzione e clienti.
• Identificare nuove opportunità di vendita e comunicare proattivamente con il cliente e i team di vendita ABB.

Conoscenze

Leadership

Team coordination

Problem solving

Customer communication

Sales awareness

Strumenti

Sart

OPC

ModBus

Descrizione del lavoro

Noi di ABB aiutiamo le industrie a operare in modo più snello e pulito, e ogni persona qui contribuisce a rendere possibile tutto questo. Avrai la possibilità di assumere un ruolo di leadership, sarai supportato nella tua crescita e sarai orgoglioso dell'impatto che creeremo insieme. Unisciti a noi per contribuire a far funzionare ciò che fa funzionare il mondo.

Questa Posizione Risponde a

Service Team Leader

Your Role And Responsibilities

In this role, you will have the opportunity to ensure the Service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers. Each day, you will execute technical support, act as a specialist, and solve problems in your own area of expertise. You will also showcase your expertise by communicating both with the customer and ABB sales teams proactively to ensure customer needs are understood and business opportunities utilized for service growth.

The Work Model For The Role Is

You will be mainly accountable for:

• Providing technical support and solving problems in own expertise area via remote or on-site service in any Service category.
• Determining effective Service applications, equipment, and methods to develop, market, or manufacture new Service offerings to respond to customer requirements cost-effectively.
• Providing technical consulting on Service solutions to management and customers.
• Identifying new sales opportunities, proactively communicating both with the customer and ABB sales teams to ensure customer needs are understood and business opportunities utilized for service growth.

Qualifications For The Role

• At least 5 years' experience in service activities.
• Experience in coordination engineering teams about design of control logic for energy production systems, DEHC, BMS, boiler, etc. Specific knowledge of software applications in power market like Reactive Power Regulation "Sart", Primary Frequency Power Regulation.
• At least 5 years' experience in the commissioning phase of the above-mentioned applications and control logic. Experience using virtualized systems, covering configuration, operation, and maintenance.
• The candidate must possess the following product expertise at excellent level: INFI90, Harmony and S+ Suite technology for Operation, Engineering and Historian. Other ABB automation lines, like AC800F / AC800M, S800 and AC500 suite.
• Excellent knowledge of the standard protocol used in the industrial market like Profibus Master/Slave, OPC, ModBus, etc. Knowledge of cybersecurity regulations applied to power generation facilities.
• Candidates must be willing to travel for assignments averaging two weeks in duration, focusing on preventive maintenance or commissioning activities—primarily at sites within Italy; some tasks may also involve short-term interventions lasting approximately 2-3 days. As members of the service department, candidates are also required to be available for on-call duty (via telephone and remote access or involving on-site intervention).

Compensation Package

Applicable CBA: Metalmeccanico

Minimum annual salary: € 39.000

Variable Pay: Eligible for Company Productivity Bonus (To be adjusted based on the grade)

The offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards.

Benefits As Per Policy

• Flexible working hours, hybrid work options, and a strong focus on work-life integration and Wellbeing support for employees and their families
• Welfare plan with a wide range of personalized services
• Canteen or meal vouchers provided

More About Us

The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division’s goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle.

Costruire un futuro più pulito e intelligente richiede ogni tipo di mente: i curiosi, i coraggiosi e i creativi. Per questo accogliamo persone da ogni percorso e con ogni esperienza.

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