Technical Service Manager Italy

DuBois Chemicals, Inc.; Italia; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading chemical solutions company seeks a Technical Service Manager to oversee customer support and maintain business growth in Northern Italy. The ideal candidate will have a degree in Chemical Engineering, proficient skills in technical support and training, and be fluent in Italian and English. This role is home-based with frequent travel, offering competitive salary and benefits including a company car and mobile devices.

Servizi

Competitive salary and commission scheme

Company car

Smartphone

Laptop computer

Competenze

• 5+ years of related experience in technical service or engineering.
• Understanding of Environmental, Health and Safety legislations.

Mansioni

• Manage assigned customer base and grow the local business.
• Train new Sales Engineers on existing and new products.
• Provide technical support and training to customers.

Conoscenze

Technical support

Technical training

Team management

Customer interaction

Analytical skills

Fluent in Italian and English

Formazione

Degree in Chemical or Technical Engineering

Descrizione del lavoro

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Role And Responsibilities

The Technical Service Manager (TSM) is responsible for managing the assigned customer base from a Technical perspective, maintaining and growing the local business. Managing the current and future product line and takes the lead to start tests with the new developed products so the overall product line will be future proof.

The TSM is also the trainer for new Sales Engineers for existing and new products. The TSM reports directly to the Sales Manager.

Typical responsibilities include, but are not limited to:

• Providing technical support to customers.
• Providing technical training to team and customers.
• Visiting clients and prospects together with Sales Engineer/Sales Manager.
• Identifying new growth opportunities in the business area and providing the technical support to acquire these.
• Initiating and supporting new product launches.
• Providing feedback on product performance to Headquarters and has an important role in the development of new products.
• Taking a leading role in “Technical” driven activities.
• Interpreting and communicating laboratory results.
• Managing a small team of TS-engineers and the Laboratory
• Member of the Engineering management team

Knowledge And Experience

• Degree in Chemical or Technical Engineering
• Manufacturing process or production experience, ideally gained in an organization involved in Metal Working.
• Understanding of actual Environmental, Health and Safety legislations and its impact.
• Proven track record of achievements.
• Fluent in Italian and English. Additional language skills are considered a plus
• Current network in Metalworking fluids / industrial cleaners

Personality

• Self-Starter
• Analytical
• People Manager
• Assertive
• Persistent
• Curious

Additional Information

• Competitive salary and commission scheme
• Company car, smartphone and laptop computer are provided
• Position will be home based in the in the designated area
• Frequent travel
• Ideal candidate is based in Northern part of Italy

DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.

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