Technical Service Manager

Experteer Italy; Milano; In loco; EUR 50.000 - 90.000; Tempo pieno

Descrizione del lavoro

A leading company in the Large-Scale photovoltaic sector is seeking a Technical Service Manager to oversee technical service activities, ensuring operational excellence and high customer satisfaction. The role encompasses managing field services, logistics, and technical training initiatives, requiring strong leadership and problem-solving skills.

Competenze

• Proven experience in managing technical teams, ideally in Large-Scale photovoltaic sector.
• Advanced knowledge of commissioning activities and technical assistance.
• Fluency in English; strong customer orientation and leadership skills.

Mansioni

• Coordinate field service activities ensuring efficient operations and high-quality interventions.
• Oversee spare parts logistics and performance monitoring using company tools.
• Lead development and delivery of technical training programs.

Conoscenze

Technical Assistance Processes

Field Service Management

Customer Orientation

Problem-Solving

Leadership

Strumenti

SAP

Salesforce

Service1

Prontoform

Descrizione del lavoro

Role Objective

The Technical Service Manager – Large Scale is responsible for the strategic management and coordination of all technical service activities related to the Large-Scale segment. This role involves supervising field service operations, overseeing second-level technical support, managing resources and spare parts, and driving technical training initiatives for partners and customers.

The main goal is to ensure operational excellence, continuous process improvement, and high customer satisfaction.

Key Responsibilities

Field Service Management
Coordinate and oversee field service activities for the Large-Scale segment, ensuring high-quality interventions, adherence to SLAs, and operational efficiency of both internal teams and external partners.

Coordination with Contact Center and 2nd Level Support
Effectively manage complex technical requests received through the Contact Center, ensuring high-quality resolutions and supporting first-level support teams.

Spare Parts ManagementOversee spare parts logistics and inventory, ensuring the availability of critical materials and optimizing logistics flows and associated costs.

Performance Monitoring and ReportingAnalyze KPIs and performance data using company tools (SAP, Salesforce, Service1, Prontoform), and drive continuous improvement initiatives.

Training Development and Coordination
Lead the development and delivery of technical training programs (internal and external), in collaboration with the Solar Academy, targeting Service Partners, Service Providers, and customers.

Commissioning ActivitiesSupport and supervise commissioning activities, ensuring proper system activation and compliance with SMA’s technical standards.

Stakeholder Management
Collaborate with internal departments (Sales, Project Management, Quality) and external partners to deliver a cohesive and high-quality service experience.

Requirements

• Proven experience in managing technical teams and field service operations, preferably in the Large-Scale photovoltaic sector.
• Advanced knowledge of technical assistance processes and commissioning activities.
• Experience handling second-level support requests and engaging with contact centers and customers.
• Strong command of enterprise tools such as SAP, Salesforce, Service1, and Prontoform.
• Excellent organizational, leadership, and team management skills.
• Fluency in English (written and spoken); additional languages are a plus.
• Strong problem-solving mindset and a high degree of customer orientation.
• Willingness to travel and participate in training sessions and company events to support continuous professional development.