Technical Service Engineer (m / f / d)

Avantor; Milano; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

Avantor seeks a Technical Service Engineer in Milan to enhance client support by ensuring equipment installation, calibration, and maintenance. This role requires strong communication skills, a solid technical background, and a high-level qualification. Join a dedicated team that drives customer satisfaction and sales growth through effective technical solutions.

Competenze

• 5+ years of experience in customer-focused environments.
• Fluency in Italian and English; additional languages are a plus.
• Excellent verbal and written communication skills.

Mansioni

• Provide high-level technical support including installation and operation.
• Build relationships to increase customer satisfaction.
• Utilize CRM tools to manage customer requests.

Conoscenze

Laboratory Experience

Vendor Management

Design Controls

C / C++

FDA Regulations

ISO 13485

Research Experience

IoT

Product Development

Formazione

High Technical / Professional School Qualification

Degree-level education

Strumenti

CRM tools

Microsoft Office

Descrizione del lavoro

Our Technical Service Organisation currently has an open position for a Technical Service Engineer to join our team. We are seeking a motivated individual with experience in technical maintenance, calibration, validation, and repair of our laboratory portfolio. The geographical area of responsibility covers the entire national territory.

Are you ready to elevate your technical expertise? As a Technical Service Engineer, you will play a key role in ensuring our instruments are installed, repaired, calibrated, and validated both in-house and at customer sites. You will be the primary contact for processing customer requests, resolving technical issues, and handling inquiries. Your effective communication with internal teams, suppliers, customers, and sales reps will contribute to sales growth and customer satisfaction. This position offers a chance to make a significant impact and support the sales team in identifying solution-selling opportunities.

What We Are Looking For

We desire a dynamic individual with a High Technical / Professional School Qualification and over 5 years of experience in a fast-paced, customer-focused environment. A degree-level education is advantageous. Proficiency in technology platforms, including CRM tools, is essential. You should have strong technical and electronic knowledge, understanding of our products, services, and solutions, and familiarity with our operational processes and policies. Excellent verbal, written, and Microsoft Office skills are required. Fluency in Italian and English is mandatory, with additional languages considered a plus. You should be capable of working effectively within a matrix organization and possess outstanding interpersonal skills to interact comfortably with various clients and suppliers.

How You Will Thrive and Make an Impact

In this role, you will:

• Build trust and develop relationships to increase competitive advantage and drive customer satisfaction.
• Provide high-level technical support, including installation, operation, and performance qualifications.
• Develop proactive solutions to create opportunities for selling our products and services.
• Coordinate information flow with internal teams, suppliers, and customers to resolve issues efficiently.
• Enable sales growth by proactively engaging with field sales and representatives.
• Utilize CRM tools to manage customer requests and interactions, enhancing technical service performance.

Your proactive, team-oriented approach will ensure your success in this role, significantly impacting our company's success and customer satisfaction.

Disclaimer:

The above statements describe the general nature and level of work performed by employees in this position. They are not exhaustive of all responsibilities, duties, and skills required. Avantor is proud to be an equal opportunity employer.

Why Avantor

Join our global team of 14,000 associates passionate about discovery and dedicated to advancing life-changing science. Our work changes lives—bringing new treatments to market, enabling medical devices, and more. We support your growth through a diverse, inclusive culture and learning opportunities. Dare to go further with Avantor and see how your contributions can help create a better world. Apply today!

EEO Statement:

We are an Equal Employment / Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate based on sex, gender identity, sexual orientation, race, and other protected characteristics. For reasonable accommodations during the employment process, contact us via email.

Privacy Policy:

We will use your personal information solely to consider your application. Please review our Privacy Policy for details on data handling and your rights.

3rd Party Non-Solicitation Policy:

Submitting candidates without a formal assignment or failing to follow our recruitment process forfeits any fee. We work with a preferred supplier list and will engage recruitment agencies based on our needs. Solicitation outside this process is not accepted.

Key Skills

Laboratory Experience, Vendor Management, Design Controls, C / C++, FDA Regulations, Intellectual Property Law, ISO 13485, Research Experience, SolidWorks, R&D, IoT, Product Development

Employment Type: Full-Time

Experience: 5+ years

Vacancy: 1

Location: Milan, Lombardy, Italy