Technical Service Engineer - Lombardy and Veneto

Dover Corporation; Venezia; Remoto; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A prominent corporation specializing in product identification and traceability solutions is seeking a Technical Service Engineer for the Lombardy and Veneto regions. The ideal candidate will provide technical support to customers, ensuring high satisfaction and contributing to sales efforts. Successful candidates will need a background in technical services and the ability to communicate effectively in Italian and English.

Servizi

Health Care

Company car

Performance-based yearly merit increase

Growth opportunities & international environment

Competenze

• 2-3 years’ experience as a Field Service Engineer or Technical Service Engineer.
• High proficiency in Italian; intermediate English, Spanish is a plus.
• Expert knowledge of technical products, ideally including Markem-Imaje’s product range.

Mansioni

• Perform installations, maintenance activities and training sessions.
• Complete detailed service reports and promote M-I service products.
• Travel to customer sites and collaborate with the Sales team.

Conoscenze

Technical knowledge

Time management

Customer relationship management

Problem solving

Formazione

Certification in Mechanical, Electrical/Electronics, Networking

Descrizione del lavoro

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Technical Service Engineer - Lombardy and Veneto

Work Arrangement : Remote

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

As a Technical Service Engineer, you will be part of our technical service team in your assigned area in Italy, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.

What you will do :

• Perform pre-installations, installations, and maintenance activities.
• Conduct training sessions, both internally and externally where needed.
• Complete service reports accurately, including time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation.
• Actively promote and sell M-I service products to our customers, improving application uptime and maximizing sales results, while ensuring high customer satisfaction.
• Collaborate with the Sales team to meet sales revenue targets and foster revenue growth. Build strong relationships with the Sales department.
• Travel to customer sites within your assigned area, with occasional national travel for training and meetings.

What you need to have :

• Ability to manage multiple tasks effectively.
• High proficiency in Italian; intermediate English; Spanish is a plus.
• Ability to follow procedures and plan time effectively.
• At least 2-3 years’ experience as a Field Service Engineer or Technical Service Engineer.
• Ability to assess technical situations and issues proactively, advising on solutions.
• Certification in Mechanical, Electrical/Electronics, Networking, Vision cameras, or software capabilities.
• Expert knowledge of technical products, ideally including Markem-Imaje’s product range.

What we offer :

• Health Care
• Company car
• Performance-based yearly merit increase
• Growth opportunities & international environment

You’ll only be the right candidate if you align with our values and culture :

• Winning through customers.
• High ethical standards, openness, and trust.
• Expectations for results.
• Respect and value people.

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.

LI-DNI#SWE

Work Arrangement : Remote

All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Fraudulent Recruiting Disclaimer : Dover Corporation and its affiliates alert applicants to internet job posting fraud. We do not endorse or engage in any recruitment practices involving payment or personal information outside our official application process. Verify invitations to apply or job offers through our Dover websites. For protection tips, review our Recruitment Fraud Notice on our careers site.

This position may be located in : EMEA : Italy : Verona : Verona

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