Technical Service Engineer - Lombardy and Veneto

Dover Corporation; Catania; Remoto; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

Dover Corporation is seeking a Technical Service Engineer for remote work in Italy. The role focuses on providing technical support, performing installations, and promoting service products while ensuring customer satisfaction. Candidates should have significant experience in technical services and proficiency in Italian. Join a professional team and grow within the company!

Servizi

Health Care

Company car

Performance-based yearly merit increase

Growth opportunities & international environment

Competenze

• At least 2-3 years’ experience as a Field Service Engineer or Technical Service Engineer.
• High proficiency in Italian; intermediate English; Spanish is a plus.
• Expert knowledge of technical products, ideally including Markem-Imaje’s product range.

Mansioni

• Perform pre-installations, installations, and maintenance activities.
• Conduct training sessions for internal and external stakeholders.
• Promote and sell service products, enhancing customer satisfaction.

Conoscenze

Time Management

Problem Solving

Customer Satisfaction

Formazione

Certifications in Mechanical, Electrical/Electronics, Networking, Vision cameras, or software capabilities

Descrizione del lavoro

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Technical Service Engineer - Lombardy and Veneto

Work Arrangement : Remote

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

As a Technical Service Engineer, you will be part of our technical service team in your assigned area in Italy, providing technical support to our local customers. You will have the opportunity to develop your professional career in a highly professional environment with innovative equipment.

What you will do :

• Perform pre-installations, installations, and maintenance activities.
• Conduct training sessions, both internally and externally where needed.
• Complete service reports accurately, including time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation.
• Actively promote and sell M-I service products to our customers, improving application uptime and maximizing sales results, while ensuring the highest level of customer satisfaction.
• Work in partnership with the Sales teams to assist with sales revenue targets and growth. Build strong relationships with the Sales department.
• Travel to customer sites within your assigned area, with occasional national travel for training and meetings.

What you need to have :

• Ability to manage multiple tasks effectively.
• High proficiency in Italian; intermediate English; Spanish is a plus.
• Ability to follow procedures and plan time effectively.
• At least 2-3 years’ experience as a Field Service Engineer or Technical Service Engineer.
• Ability to assess technical situations and issues proactively, advising on solutions.
• Certifications related to Mechanical, Electrical/Electronics, Networking, Vision cameras, or software capabilities.
• Expert knowledge of technical products, ideally including Markem-Imaje’s product range.

What we offer :

• Health Care
• Company car
• Performance-based yearly merit increase
• Growth opportunities & international environment

We are looking for candidates aligned with our values and culture:

• Winning through customers
• High ethical standards, openness, and trust
• Expectations for results
• Respect and valuing people

If you believe you match our values and have the experience we’re looking for, then apply! We look forward to hearing from you.

LI-DNI#SWE

Work Arrangement : Remote

All qualified applicants will receive consideration without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age, genetic information, or other factors law prohibits.

Fraudulent Recruiting Disclaimer: Dover Corporation and its affiliates advise caution regarding internet job posting scams. We do not endorse or engage in any recruitment practices involving payment or personal information outside our official channels. Verify the authenticity of any job invitation or offer through our official websites. For more info, review our Recruitment Fraud Notice on our careers site.

This position may be located in: EMEA : Italy : Verona : Verona

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