Technical Service Engineer - Italy

JR Italy; Teramo; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A technical solutions company based in Italy seeks a Technical Service Engineer to deliver expert support to clients and enhance customer satisfaction. You will conduct training sessions, manage RMA requests, and collaborate with the sales team. The ideal candidate has an engineering degree, 3+ years of relevant experience, and fluency in Italian and English.

Competenze

• Based in Italy with the ability to travel nationally and occasionally internationally.
• 3+ years of experience in technical support, preferably in solar, energy, or electrical sectors.
• Fluent in Italian and English, both written and spoken.

Mansioni

• Deliver expert technical support to customers and partners.
• Conduct training sessions for installers and internal teams.
• Manage RMA requests to ensure high customer satisfaction.
• Drive service optimization for response times and cost-efficiency.
• Collaborate with sales team providing technical expertise.

Formazione

Engineering degree in Electrical Engineering or related field

Descrizione del lavoro

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Technical Service Engineer - Italy, teramo

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EU work permit required:

Yes

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Job Reference:

5236510091053629440337168

Job Views:

4

Posted:

22.08.2025

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Job Description:

Work Responsibility:

• Deliver expert, solution-driven technical support to our professional customers and partners.
• Conduct engaging training sessions to empower installers and internal teams.
• Manage RMA requests with speed and precision to keep customer satisfaction high.
• Drive service optimization, improving response times, parts usage, and cost-efficiency.
• Track and report service KPIs to ensure continuous improvement.
• Collaborate with the sales team to provide technical expertise during customer meetings and project planning.
• Prepare compelling technical proposals, system designs, and product presentations.
• Ensure all technical solutions meet local regulatory and grid requirements.
• Monitor local market trends and share insights with R&D, product, and marketing teams.
• Support our presence at trade shows, technical workshops, and partner events.
• Provide hands-on support during on-site installations and commissioning when needed.

Requirements:

• Based in Italy with the ability to travel nationally and occasionally internationally.
• Engineering degree in Electrical Engineering or a related field (renewable energy specialization is a plus).
• 3+ years of experience in technical support, engineering, or field services, preferably in the solar, energy, or electrical sectors.
• Technically skilled, solution-oriented, and a natural communicator with a customer-first mindset.
• Adaptable and proactive, comfortable working in a fast-paced, international environment.
• Fluent in Italian and English, both written and spoken.