Technical Service Engineer - Italy

JR Italy; Rovigo; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading technology company in Rovigo, Italy, seeks a Technical Service Engineer to provide expert technical support and training. The ideal candidate will have over 3 years of experience in technical support, an engineering degree, and be fluent in both Italian and English. This position involves national travel and occasional international travel, focusing on service optimization in the solar and energy sectors.

Competenze

• 3+ years of experience in technical support or engineering.
• Fluent in Italian and English, both written and spoken.
• Ability to travel nationally and occasionally internationally.

Mansioni

• Deliver expert technical support to professional customers.
• Conduct training sessions for installers and internal teams.
• Manage RMA requests to maintain customer satisfaction.
• Collaborate with sales for technical expertise in meetings.

Conoscenze

Technical support

Training and communication

Customer service

Problem-solving

Formazione

Engineering degree in Electrical Engineering

Descrizione del lavoro

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Technical Service Engineer - Italy, rovigo

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EU work permit required:

Yes

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Job Reference:

5236510091053629440337155

Job Views:

4

Posted:

22.08.2025

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Job Description:

Work Responsibility:

• Deliver expert, solution-driven technical support to our professional customers and partners.
• Conduct engaging training sessions to empower installers and internal teams.
• Manage RMA requests with speed and precision to keep customer satisfaction high.
• Drive service optimization, improving response times, parts usage, and cost-efficiency.
• Track and report service KPIs to ensure continuous improvement.
• Collaborate with the sales team to provide technical expertise during customer meetings and project planning.
• Prepare compelling technical proposals, system designs, and product presentations.
• Ensure all technical solutions meet local regulatory and grid requirements.
• Monitor local market trends and share insights with R&D, product, and marketing teams.
• Support our presence at trade shows, technical workshops, and partner events.
• Provide hands-on support during on-site installations and commissioning when needed.

Requirements:

• Based in Italy with the ability to travel nationally and occasionally internationally.
• Engineering degree in Electrical Engineering or a related field (renewable energy specialization is a plus).
• 3+ years of experience in technical support, engineering, or field services, preferably in the solar, energy, or electrical sectors.
• Technically skilled, solution-oriented, and a natural communicator with a customer-first mindset.
• Adaptable and proactive, comfortable working in a fast-paced, international environment.
• Fluent in Italian and English, both written and spoken.