Technical Service Engineer - Italy

Hoymiles; Prato; In loco; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A renewable energy company in Toscana, Italy, seeks a technical support engineer. You'll provide after-sales support, manage RMA requests, and collaborate with sales for proposals. Requires an engineering degree and 3+ years of experience, preferably in solar or electrical sectors. Fluency in Italian and English is essential.

Competenze

• 3+ years of experience in technical support, engineering, or field services.
• Experience in the solar, energy, or electrical sectors preferred.
• Fluent in Italian and English, both written and spoken.

Mansioni

• Deliver expert, solution-driven technical support to customers.
• Conduct training sessions for installers and internal teams.
• Manage RMA requests to maintain high customer satisfaction.
• Collaborate with sales to provide technical expertise.
• Prepare technical proposals and system designs.
• Support installations and commissioning as needed.

Conoscenze

Technical support

Customer communication

Solution-oriented

Adaptability

Proactivity

Formazione

Engineering degree in Electrical Engineering

Descrizione del lavoro

Work Responsibility : After-Sales Support Deliver expert, solution-driven technical support to our professional customers and partners. Conduct engaging training sessions to empower installers and internal teams. Manage RMA requests with speed and precision to keep customer satisfaction high. Drive service optimization, improving response times, parts usage, and cost-efficiency. Track and report service KPIs to ensure continuous improvement. Pre-Sales Support Collaborate with the sales team to provide technical expertise during customer meetings and project planning. Prepare compelling technical proposals, system designs, and product presentations. Ensure all technical solutions meet local regulatory and grid requirements. Monitor local market trends and share insights with R&D, product, and marketing teams. Support our presence at trade shows, technical workshops, and partner events. Provide hands-on support during on-site installations and commissioning when needed.

Requirements : Based in Italy

with the ability to travel nationally and occasionally internationally. Engineering degree

in Electrical Engineering or a related field (renewable energy specialization is a plus). 3+ years

of experience in technical support, engineering, or field services, preferably in the solar, energy, or electrical sectors. Technically skilled, solution-oriented, and a natural communicator with a customer-first mindset. Adaptable and proactive, comfortable working in a fast-paced, international environment. Fluent in

Italian

English , both written and spoken.