Technical Service Engineer - Italy

Hoymiles; Perugia; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A renewable energy company based in Italy is seeking a technical support professional to provide after-sales and pre-sales assistance. The ideal candidate will have an engineering degree, over 3 years of experience in related fields, and fluent Italian and English skills. This role involves conducting training sessions, managing customer requests, and collaborating with sales teams to provide technical expertise.

Competenze

• 3+ years of experience in technical support, engineering, or field services.
• Fluent in Italian and English, both written and spoken.
• Comfortable working in a fast-paced, international environment.

Mansioni

• Deliver expert technical support to customers and partners.
• Conduct training sessions for installers and internal teams.
• Manage RMA requests swiftly to maintain high customer satisfaction.
• Collaborate with sales on technical solutions.

Conoscenze

Technical support expertise

Solution-oriented approach

Customer communication

Adaptability

Formazione

Engineering degree in Electrical Engineering or related field

Descrizione del lavoro

Work Responsibility : After-Sales Support Deliver expert, solution-driven technical support to our professional customers and partners. Conduct engaging training sessions to empower installers and internal teams. Manage RMA requests with speed and precision to keep customer satisfaction high. Drive service optimization, improving response times, parts usage, and cost-efficiency. Track and report service KPIs to ensure continuous improvement. Pre-Sales Support Collaborate with the sales team to provide technical expertise during customer meetings and project planning. Prepare compelling technical proposals, system designs, and product presentations. Ensure all technical solutions meet local regulatory and grid requirements. Monitor local market trends and share insights with R&D, product, and marketing teams. Support our presence at trade shows, technical workshops, and partner events. Provide hands-on support during on-site installations and commissioning when needed.

Requirements : Based in Italy

with the ability to travel nationally and occasionally internationally. Engineering degree

in Electrical Engineering or a related field (renewable energy specialization is a plus). 3+ years

of experience in technical support, engineering, or field services, preferably in the solar, energy, or electrical sectors. Technically skilled, solution-oriented, and a natural communicator with a customer-first mindset. Adaptable and proactive, comfortable working in a fast-paced, international environment. Fluent in

Italian

English , both written and spoken.