Technical Service Engineer - Italy

Hoymiles; Livorno; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading renewable energy company based in Italy is seeking a professional to deliver after-sales and pre-sales support. The ideal candidate will have an engineering degree, at least 3 years of experience in technical support, and the ability to communicate fluently in Italian and English. Responsibilities include conducting training sessions, managing customer requests, and collaborating with the sales team. This role may require national and occasional international travel.

Competenze

• 3+ years of experience in technical support, engineering, or field services.
• Experience in the solar, energy, or electrical sectors is preferred.
• Comfortable working in a fast-paced, international environment.

Mansioni

• Deliver expert, solution-driven technical support.
• Conduct engaging training sessions for customers.
• Manage RMA requests to maintain customer satisfaction.
• Collaborate with sales to provide technical expertise.
• Prepare technical proposals and system designs.
• Support hands-on during on-site installations.

Conoscenze

Technical support experience

Fluent in Italian

Fluent in English

Communication skills

Problem-solving mindset

Adaptability

Formazione

Engineering degree in Electrical Engineering

Descrizione del lavoro

Work Responsibility : After-Sales Support Deliver expert, solution-driven technical support to our professional customers and partners. Conduct engaging training sessions to empower installers and internal teams. Manage RMA requests with speed and precision to keep customer satisfaction high. Drive service optimization, improving response times, parts usage, and cost-efficiency. Track and report service KPIs to ensure continuous improvement. Pre-Sales Support Collaborate with the sales team to provide technical expertise during customer meetings and project planning. Prepare compelling technical proposals, system designs, and product presentations. Ensure all technical solutions meet local regulatory and grid requirements. Monitor local market trends and share insights with R&D, product, and marketing teams. Support our presence at trade shows, technical workshops, and partner events. Provide hands-on support during on-site installations and commissioning when needed.

Requirements : Based in Italy

with the ability to travel nationally and occasionally internationally. Engineering degree

in Electrical Engineering or a related field (renewable energy specialization is a plus). 3+ years

of experience in technical support, engineering, or field services, preferably in the solar, energy, or electrical sectors. Technically skilled, solution-oriented, and a natural communicator with a customer-first mindset. Adaptable and proactive, comfortable working in a fast-paced, international environment. Fluent in

Italian

English , both written and spoken.