Technical Service Engineer - Italy

JR Italy; Lecce; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading renewable energy company based in Lecce, Italy, is seeking a Technical Service Engineer to deliver expert technical support and manage training sessions. The ideal candidate will have an engineering degree, over 3 years of relevant experience, and be fluent in Italian and English. This role involves collaborating with sales teams and monitoring service KPIs to optimize customer service. Travel within Italy and occasional international travel is required.

Competenze

• 3+ years of experience in technical support, engineering, or field services, preferably in solar or electrical sectors.
• Fluent in Italian and English.
• Based in Italy with ability to travel nationally and internationally.

Mansioni

• Provide expert technical support to customers.
• Conduct training sessions for installers and internal teams.
• Manage RMA requests to maintain high customer satisfaction.
• Collaborate with sales team for technical expertise during meetings.
• Prepare technical proposals and monitor service KPIs.

Conoscenze

Technical support expertise

Customer communication

Problem-solving

Adaptability

Formazione

Engineering degree in Electrical Engineering or related field

Descrizione del lavoro

Social network you want to login/join with:

Technical Service Engineer - Italy, lecce

col-narrow-left

Client:

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

5236510091053629440337152

Job Views:

4

Posted:

22.08.2025

col-wide

Job Description:

Work Responsibility:

• Deliver expert, solution-driven technical support to our professional customers and partners.
• Conduct engaging training sessions to empower installers and internal teams.
• Manage RMA requests with speed and precision to keep customer satisfaction high.
• Drive service optimization, improving response times, parts usage, and cost-efficiency.
• Track and report service KPIs to ensure continuous improvement.
• Collaborate with the sales team to provide technical expertise during customer meetings and project planning.
• Prepare compelling technical proposals, system designs, and product presentations.
• Ensure all technical solutions meet local regulatory and grid requirements.
• Monitor local market trends and share insights with R&D, product, and marketing teams.
• Support our presence at trade shows, technical workshops, and partner events.
• Provide hands-on support during on-site installations and commissioning when needed.

Requirements:

• Based in Italy with the ability to travel nationally and occasionally internationally.
• Engineering degree in Electrical Engineering or a related field (renewable energy specialization is a plus).
• 3+ years of experience in technical support, engineering, or field services, preferably in the solar, energy, or electrical sectors.
• Technically skilled, solution-oriented, and a natural communicator with a customer-first mindset.
• Adaptable and proactive, comfortable working in a fast-paced, international environment.
• Fluent in Italian and English, both written and spoken.