Technical Service Engineer - Italy

JR Italy; La Spezia; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading energy solutions company in Italy is seeking a Technical Support Specialist. You will provide expert technical support, train installers, and manage service optimizations in the solar energy sector. Candidates should have an engineering degree, at least three years of relevant experience, and fluency in Italian and English. This role offers opportunities for national travel and professional growth.

Competenze

• 3+ years of experience in technical support, engineering, or field services.
• Fluent in Italian and English, both written and spoken.
• Based in Italy with the ability to travel nationally and occasionally internationally.

Mansioni

• Deliver expert, solution-driven technical support to customers.
• Conduct engaging training sessions to empower installers.
• Manage RMA requests with speed and precision.

Conoscenze

Technical support

Communication

Problem-solving

Customer service

Formazione

Engineering degree in Electrical Engineering or related field

Descrizione del lavoro

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Job Reference:

5236510091053629440337150

Job Views:

4

Posted:

22.08.2025

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Job Description:

Work Responsibility:

• Deliver expert, solution-driven technical support to our professional customers and partners.
• Conduct engaging training sessions to empower installers and internal teams.
• Manage RMA requests with speed and precision to keep customer satisfaction high.
• Drive service optimization, improving response times, parts usage, and cost-efficiency.
• Track and report service KPIs to ensure continuous improvement.
• Collaborate with the sales team to provide technical expertise during customer meetings and project planning.
• Prepare compelling technical proposals, system designs, and product presentations.
• Ensure all technical solutions meet local regulatory and grid requirements.
• Monitor local market trends and share insights with R&D, product, and marketing teams.
• Support our presence at trade shows, technical workshops, and partner events.
• Provide hands-on support during on-site installations and commissioning when needed.

Requirements:

• Based in Italy with the ability to travel nationally and occasionally internationally.
• Engineering degree in Electrical Engineering or a related field (renewable energy specialization is a plus).
• 3+ years of experience in technical support, engineering, or field services, preferably in the solar, energy, or electrical sectors.
• Technically skilled, solution-oriented, and a natural communicator with a customer-first mindset.
• Adaptable and proactive, comfortable working in a fast-paced, international environment.
• Fluent in Italian and English, both written and spoken.