Technical Service Engineer - Italy

Hoymiles; La Spezia; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A renewable energy company based in Italy is seeking a Technical Support Specialist to provide after-sales support and collaborate with sales teams. The ideal candidate will have an engineering degree in Electrical Engineering, 3+ years of relevant experience, and be fluent in Italian and English. Responsibilities include delivering expert technical support, conducting training sessions, and preparing technical proposals. This role offers opportunities for international travel.

Competenze

• 3+ years of experience in technical support, engineering, or field services.
• Fluent in Italian and English, both written and spoken.
• Ability to travel nationally and occasionally internationally.

Mansioni

• Deliver expert technical support to customers and partners.
• Conduct training sessions for installers and internal teams.
• Prepare technical proposals and system designs.

Conoscenze

Technical support

Customer communication

Problem-solving

Project planning

Formazione

Engineering degree in Electrical Engineering

Renewable energy specialization

Descrizione del lavoro

Responsibilities

• After-Sales Support: Deliver expert, solution-driven technical support to our professional customers and partners. Conduct engaging training sessions to empower installers and internal teams. Manage RMA requests with speed and precision to keep customer satisfaction high. Drive service optimization, improving response times, parts usage, and cost-efficiency. Track and report service KPIs to ensure continuous improvement.
• Pre-Sales Support: Collaborate with the sales team to provide technical expertise during customer meetings and project planning. Prepare compelling technical proposals, system designs, and product presentations. Ensure all technical solutions meet local regulatory and grid requirements. Monitor local market trends and share insights with R&D, product, and marketing teams. Support our presence at trade shows, technical workshops, and partner events. Provide hands-on support during on-site installations and commissioning when needed.

Requirements

Based in Italy with the ability to travel nationally and occasionally internationally. Engineering degree in Electrical Engineering or a related field (renewable energy specialization is a plus). 3+ years of experience in technical support, engineering, or field services, preferably in the solar, energy, or electrical sectors. Technically skilled, solution-oriented, and a natural communicator with a customer-first mindset. Adaptable and proactive, comfortable working in a fast-paced, international environment. Fluent in Italian and English, both written and spoken.