Technical Service Engineer - Italy

Hoymiles; Ferrara; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading renewable energy company in Ferrara is looking for an After-Sales Support specialist. This role involves providing technical support to professional customers and conducting training sessions. The ideal candidate has an engineering degree, 3+ years of experience in technical support, and is fluent in Italian and English. The position requires travel within Italy and occasional international trips.

Competenze

• 3+ years of experience in technical support, ideally in solar or electrical sectors.
• Fluent in Italian and English, both written and spoken.
• Ability to travel nationally and occasionally internationally.

Mansioni

• Deliver expert technical support to customers and partners.
• Conduct training sessions for installers and internal teams.
• Collaborate with sales on technical proposals and project planning.

Conoscenze

Technical support

Customer communication

Solution-oriented mindset

Formazione

Engineering degree in Electrical Engineering or related field

Descrizione del lavoro

Work Responsibility : After-Sales Support Deliver expert, solution-driven technical support to our professional customers and partners. Conduct engaging training sessions to empower installers and internal teams. Manage RMA requests with speed and precision to keep customer satisfaction high. Drive service optimization, improving response times, parts usage, and cost-efficiency. Track and report service KPIs to ensure continuous improvement. Pre-Sales Support Collaborate with the sales team to provide technical expertise during customer meetings and project planning. Prepare compelling technical proposals, system designs, and product presentations. Ensure all technical solutions meet local regulatory and grid requirements. Monitor local market trends and share insights with R&D, product, and marketing teams. Support our presence at trade shows, technical workshops, and partner events. Provide hands-on support during on-site installations and commissioning when needed.

Requirements : Based in Italy

with the ability to travel nationally and occasionally internationally. Engineering degree

in Electrical Engineering or a related field (renewable energy specialization is a plus). 3+ years

of experience in technical support, engineering, or field services, preferably in the solar, energy, or electrical sectors. Technically skilled, solution-oriented, and a natural communicator with a customer-first mindset. Adaptable and proactive, comfortable working in a fast-paced, international environment. Fluent in

Italian

English , both written and spoken.